Technical Services Coordinator

Propane is a versatile energy source with a wide range of applications, from residential and commercial purposes to use as a vehicle fuel source and is an attractive energy choice due to its characteristics of environmental safety and cost-effectiveness. EDPRO Energy Group Inc. (edproenergy.com) is one of the largest propane solutions providers in Ontario and continues to rapidly expand. What sets EDPRO apart is our uncompromising commitment to safety, quality, integrity, and exceptional customer service.

The Opportunity

We are actively recruiting for a current vacancy, a hard working and conscientious full-time Technical Service Coordinator to grow with us at EDPRO. In this vital role, you will be responsible for scheduling and communicating service schedules with all stakeholders.

Core Responsibilities 

• Communicate with customers and sales team to schedule service appointments via phone and email, ensuring every interaction reflects our commitment to exceptional service.
• Provide assistance and support to technicians as required
• Consistently and effectively meet deadlines while managing multiple tasks
• Coordinate the dispatching of technicians through service scheduling software, email and phone, ensuring timely and effective service delivery.
• Work collaboratively in a team environment
• As directed, produce metrics and reports to identify outstanding items
• Identify opportunities for process improvement and service quality enhancement
• Proactively identify and address issues while exhibiting continuous professionalism
• General administrative support to sales team as required

The Ideal Candidate

• Highly committed to customer service excellence
• Exceptional organization skills
• Strong work ethic and attention to detail
• Ability to work in a fast-paced environment, independently or as part of a team
• Proficient in Microsoft Office
• University degree or college diploma

The Benefits

• Regular full-time employment status with competitive compensation, paid bi-weekly
• The expected compensation range for this position is between $21.00 - $24.00 per hour, based on experience and qualifications.  

• Monday to Friday schedule
• Training and development programs available to enhance your skillset
• Potential hybrid work from home schedule

If you are passionate about customer service and feel that you belong with an organization that values integrity and employee development, please submit your resume.

EDPRO is committed to providing a barrier-free environment and promoting independence, dignity, integration, and equality of opportunity of person with disabilities. Accommodations are available, upon request, for candidates taking part in all aspects of the recruitment and selection process.