Customer Growth Specialist

Electric Kiwi has been shaking up the power sector since 2014. Today we’re a proud bunch of innovators disrupting electricity, broadband and mobile. Founded by Kiwis, for Kiwis, we operate some of Aotearoa’s fastest-growing brands, including Electric Kiwi and Kiwi Mobile.

We’re a team of almost 200 peeps and our purpose is simple: we exist to make it better, for our customers, our people and our business! 

We’ve got a bold strategy and big ambitions to deliver innovation and a digital-first customer service, with relentless commitment to our customers. 

We’re looking for a Customer Growth Specialist to help grow our Electric Kiwi and Kiwi Mobile customer base through smart cross-sell campaigns, lifecycle communications and new sales opportunities.

This is a great role for someone who loves customer marketing, data and testing what works, and wants to turn insights into campaigns that drive real growth.

• Curiosity, courage, and a growth mindset that isn’t limited to what's been done in the past
• Respect for others and a collaborative spirit
• Desire to challenge the status quo and build along the way
• Keen to incorporate AI into all the things!

• Around 2–3 years’ experience in marketing
• Hands-on experience delivering email or customer campaigns
• A Marketing, Business, or relevant degree
• Strong written communication skills and a knack for creating content that gets people engaged
• Confidence working with data, spotting patterns and understanding campaign performance and ROI
• A growth mindset and willingness to test, learn and keep making things better
• Plenty of initiative, attention to detail and confidence working across different teams

• →Plan and deliver cross-sell campaigns across Electric Kiwi and Kiwi Mobile
• →Use data and AI to design customer marketing campaigns and identify opportunities for growth
• →Support lifecycle communications that keep customers engaged and help reduce churn
• →Get hands-on with Customer.io, helping lead its deployment and becoming an internal go-to for the platform
• →Analyse and report on campaign performance, using what you learn to test, improve and try new approaches
• →Develop and support alternative sales channels and partnerships that drive growth
• →Work closely with Marketing, Product, Data and Insights on campaigns and other growth initiatives

We’re a fast moving (grown up) start up that thrives on agility. 

• 5 extra days of paid leave 
• Hybrid working
• EAP through Clearhead 
• A share programme, cause success is sweeter when it’s shared 
• 50% off public transport 
• Office doggos 
• Epic office views 

If you’re looking to make a difference in a company that makes a difference, we want to hear from you. 

To be eligible for this role, you must have permanent working rights in NZ.