Business Analyst II

Responsibilities and Duties:

• Support IT programs and project teams by gathering, documenting, and analyzing business and functional requirements.
• Collaborate with stakeholders, users, and technical teams to understand business needs and translate them into actionable requirements.
• Participate in recurring project meetings, status reviews, working groups, and stakeholder coordination sessions.
• Track project actions, risks, issues, decisions, and deliverables to ensure timely completion of program objectives.
• Assist with the development and maintenance of business process documentation, workflows, and Standard Operating Procedures (SOPs).
• Conduct business process analysis to identify opportunities for efficiency, automation, and continuous improvement.
• Support requirements elicitation activities, including interviews, workshops, surveys, and document reviews.
• Create and maintain requirements traceability matrices and ensure alignment between business needs and technical solutions.
• Assist in preparing project documentation, briefings, reports, meeting minutes, and executive summaries.
• Support project planning activities, including schedule tracking, resource coordination, and milestone monitoring.
• Work closely with technical teams to clarify requirements and support solution design discussions.
• Participate in user acceptance testing (UAT) activities, including test planning, test execution, and defect tracking.
• Validate system functionality against documented requirements and support issue resolution activities.
• Analyze program metrics and performance data to support reporting and decision-making.
• Ensure documentation is accurate, current, and compliant with organizational and customer requirements.
• Support change management activities, including impact assessments, stakeholder communications, and training coordination.
• Assist with implementation and transition activities for new systems, applications, or process improvements.
• Facilitate communication among business stakeholders, project teams, and leadership to ensure alignment and transparency.
• Monitor project progress and provide updates on tasks, dependencies, and potential risks.
• Contribute to continuous improvement initiatives that enhance program performance and customer satisfaction.

Basic Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Information Technology, Management, or a related discipline.
• Minimum of 2 years of experience supporting IT programs, systems, or technology projects.
• Experience gathering, documenting, and managing business and functional requirements.
• Familiarity with business process analysis, workflow documentation, and requirements management practices.
• Experience preparing reports, presentations, meeting minutes, and project documentation.
• Knowledge of the Software Development Lifecycle (SDLC), Agile, Scrum, or Waterfall methodologies.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work independently and as part of a collaborative team environment.
• U.S. Citizen and ability to get the clearance.

Preferred Qualifications

• Experience supporting Department of Homeland Security (DHS) and/or Cybersecurity and Infrastructure Security Agency (CISA) programs.
• Familiarity with project management and collaboration tools such as Jira, Confluence, ServiceNow, or Microsoft Project.
• Certified Business Analysis Professional (CBAP), ECBA, CCBA, PMP, or Agile-related certification.
• Experience supporting system implementation, modernization, or digital transformation initiatives.