Project Coordinator for Shared Support Team, JR522

1+ year of experience in IT project management

Prior experience with support environments and/or ITIL framework is a strong advantage

Good understanding of IT system and project life-cycles in general

Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management as well as IT Service Management.

Understanding of project financial area – project profitability, revenue, margins, bill rates, and resources utilization

Understanding of offshore and remote teams management.

Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel

Strong planning, organization, and decision-making skills

Ability to multitask, prioritize, and work under pressure

Excellent communication and stakeholder management skills

Advanced English

Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits

Organize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updates

Understand and communicate client business needs to project team

Negotiate, define, communicate and manage the scope of the project

Develop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirements

Forecast, track and manage budgets, ensure timely invoicing

Define, communicate, implement and monitor quality standards on all project deliverables

Manage day-to-day operational aspects of the service operations

Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables

Continually seek opportunities to increase customer satisfaction and deepen customer relationships

Identify, analyze, prioritize, mitigate and communicate project risks

Identify project resources necessary and partner with other company managers to acquire resources

Build and nurture an effective and collaborative project team. Promote effective individual and team performance

Mentor team members and support their professional growth

Close cooperation with a customer

Challenging tasks

Competence development

Team of professionals

Dynamic environment with low level of bureaucracy

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.