Senior Product Solutions Analyst | Housing

New York Cityfull-timesenior

OtherSolutions Analyst

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

Key Responsibilities

Provide Tier 2 technical support to clients through Zendesk, ensuring timely and accurate resolution of issues Investigate, troubleshoot, and resolve complex technical issues, escalating when appropriate Act as a subject matter expert on…

Requirements Summary

2–3 years of experience in a customer support or technical support role (SaaS or startup experience a plus) Demonstrated technical proficiency (Computer Science degree, coding bootcamp certificate, or hands-on experience) Comfortable working with…

Technical Tools

datadogexcelsalesforcesqltableaua11ycustomer-supportsaas

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About the Role

~1 min read

We’re looking for a Senior Product Solutions Analyst who is passionate about solving complex problems, obsessed with delivering an exceptional customer experience, and eager to develop new skills. You’ll gain exposure to technical problem-solving, systems thinking, and product knowledge, all while building the communication and troubleshooting skills essential for a client-facing engineering role. We invest in our team’s growth, and this role is a stepping stone to deeper technical ownership.

This position is ideal for someone who has strong technical foundations and a desire to move beyond support into solution architecture, systems thinking, and product problem-solving.

You’ll be a key player in helping clients navigate EliseAI’s platform, and your insights will directly influence our technical solutions and product improvements.

Responsibilities

~1 min read

→
Provide Tier 2 technical support to clients through Zendesk, ensuring timely and accurate resolution of issues
→
Investigate, troubleshoot, and resolve complex technical issues, escalating when appropriate
→
Act as a subject matter expert on client-specific configurations and workflows across the EliseAI Portal
→
Collaborate closely with the Solutions and Engineering teams to identify trends, share feedback, and contribute to product and workflow improvements
→
Maintain clear, professional communication with clients throughout the support lifecycle, always with a customer-obsessed mindset
→
Update and expand internal documentation, FAQs, and user-facing guides to support scalable self-service
→
Perform quality assurance audits on our Support AI Chatbot and coach it to ensure correct responses
→
Begin developing technical depth by learning tools such as SQL, APIs, Retool, and CRM configuration logic
→
Attract top-tier talent to join our driven team

Requirements

~1 min read

2–3 years of experience in a customer support or technical support role (SaaS or startup experience a plus)
Demonstrated technical proficiency (Computer Science degree, coding bootcamp certificate, or hands-on experience)
Comfortable working with support platforms and CRMs (Zendesk, Salesforce, etc.)
Strong analytical skills with a bias for data-driven decisions
Clear, professional verbal and written communication skills
Strong organizational skills and a proactive approach to solving problems
Experience using low-code/no-code tools like Retool
Familiarity with SQL and experience writing queries
Experience with tools such as DataDog, Postman, Tableau, or similar
Advanced Google Sheets or Excel knowledge
Previous exposure to API integrations or debugging workflows
Interest in evolving into a Solutions Engineer role over time
Willingness to work in person at our NYC office 5 days a week

What We Offer

~1 min read

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

What We Offer

~1 min read

✓Equity in the company

✓Medical, Dental and Vision premiums covered at 100%

✓Fully paid parental leave

✓Commuter benefits

✓401k benefits

✓Fitness & home services stipend to cover part of your expenses so you can focus on what matters

✓A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

✓Unlimited vacation and paid holidays

✓We'll cover relocation packages and make the move exciting, not painful!

What We Offer

~1 min read

The salary range for this role is $90,000 - $110,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com