Manager, Global Support

Position Overview

The Manager, Support role provides daily management and leadership of a team of Support Analysts, Senior Support Analysts and Principal Analysts. The individual will provide tactical support for the customers by working to improve team functions, individual performance, holistic efficiency, and work process. This person is generally expected to have advanced hands-on knowledge of the products/processes that the team supports. The manager role is a customer operations lead for a functional area and is responsible for resolution of escalated, complex and high profile customer incidents. 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.