Director, Human Resources

• Serve as a strategic HR business partner to the India business leadership team and executive management
• Provide counsel on organizational strategy, workforce planning, and talent management initiatives
• Align HR strategy with business objectives and cascading goals across the India operations
• Support executive onboarding and development programs

• Ensure all HR policies and practices comply with Indian labor laws and regulations (Labor Code, Shops and Establishments Act, etc.)
• Maintain POSH (Prevention of Sexual Harassment) compliance including policy implementation, awareness training, and complaint resolution
• Stay current on regulatory changes and implement necessary policy updates
• Serve as primary point of contact for regulatory audits and compliance inquiries
• Maintain required documentation and record-keeping in accordance with local requirements
• Compensation, Benefits & Planning:
• Conduct regular compensation benchmarking against market data and industry standards
• Develop and maintain competitive compensation philosophy and pay banding frameworks
• Lead annual compensation review cycles and provide recommendations on salary adjustments
• Design and administer benefits programs including health insurance, retirement plans, and wellness initiatives
• Analyze total rewards and prepare cost projections for budgeting
• Manage relationships with benefits vendors and insurance partners
• Talent Acquisition & Recruitment:
• Oversee regional recruitment strategy and operations
• Partner with Global HR leader on Recruiting initiatives
• Build and manage recruitment pipeline in collaboration with hiring managers
• Manage employer branding and talent attraction initiatives
• Review and approve recruitment metrics, hiring plans, and workforce forecasts
• Ensure consistent hiring practices and interview processes across all levels
• Supervise recruitment team member and provide performance feedback and coaching
• Employee Relations & Escalations:
• Handle escalated employee relations issues and workplace disputes
• Lead investigations into formal complaints and grievances
• Develop and implement corrective action and performance management plans
• Provide guidance on terminations and separations in compliance with local law
• Foster a positive workplace culture and employee engagement
• Support global HR initiatives that drive employee engagement, recognition, and retention.
• Support employee communication initiatives and change management
• Team Leadership & Development:
• Recruit, hire, develop, and retain high-performing HR team members
• Provide coaching, mentoring, and professional development opportunities
• Conduct regular performance reviews and manage accountability
• Foster knowledge sharing and collaboration within the HR function

• Execute strategic assignments and projects as assigned by the Global HR Director
• Contribute to global HR initiatives and policy development
• Drive continuous improvement in HR processes and systems
• Lead HR-related transformation and modernization efforts

• Advanced degree in Human Resources, Business Administration, or related field
• Minimum 8+ years of progressive HR experience, with at least 3 years in an HR management or director-level role
• Deep knowledge of Indian labor laws, employment regulations, and compliance requirements
• Proven experience with POSH implementation and employee relations in the Indian context
• Experience with compensation and benefits strategy, benchmarking, and planning
• Demonstrated experience in talent acquisition, recruitment strategy, and team leadership
• Experience managing and developing HR teams
• Proficiency with HRIS systems and HR analytics
• Strong communication skills with ability to interact effectively at all organizational levels

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.