City Lead - Glasgow

We're building the future of public transport — convenient, affordable, connected and zero-emission. Our goal is to make it easier and more enjoyable to get from A to B with Ember than it is with your own car.

Your core responsibilities will be to:

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  Help us to develop, support and grow our industry-leading team of drivers, maintaining the highest standards across the team.

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  Act as line manager for all Ember drivers and hub support staff in Glasgow. This means handling HR, shift assignment and cover, and supporting the team's training and development.

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  Ensure we deliver the best possible service. You’ll be the person on the ground responsible for running a high-quality operation 24/7 and ensuring we delight our customers. This means ensuring our coaches run on time and are in great condition, inside and out. You’ll work with our drivers, hub and maintenance team, and get your own hands dirty sometimes.

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  Help to define the playbook of what a 'best in class' hub looks like and support the expansion of future hubs.

We also expect you to be flexible and proactive in helping the company to thrive. As a fast-growing company, it's inevitable that unexpected issues will come up and our success will be down to how you respond.

We're looking for humble, ambitious people who will enjoy the challenge of working in a fast-scaling company and embracing new technology. This is more important than your exact background or experience.

You will need to meet these basic requirements:

• A strong sense of what good really looks like whatever the topic, problem, or issue. After all, good is good.

• An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up

• A master of organisation – nothing is dropped or missed, but sometimes it’s put on the back-burner because it isn’t a priority and can be compartmentalised

• Willingness to get hands on and back yourself to work through any problem, including those outside of your realm of expertise

• A natural calmness, resilience and flexibility in the face of the kind of unexpected challenges that will sometimes arise in a fast-growing organisation

• Proven HR experience and excellent leadership skills

• Solid IT skills, including using spreadsheets and other online systems

• Flexibility to work late or early shifts, any day of the week, on occasion. In return, we'll try to make these as sociable as possible and agree them well in advance

• Experience in working with C, V or D level colleagues to provide excellence in reporting and communication

• Leadership experience within the Transport Industry