IT Support Engineer II (Mac & Windows)

Provide advanced support for both Apple Mac and Windows devices

Troubleshoot issues across login/authentication, network connectivity, and VoIP systems

Maintain, repair, or coordinate replacement of office equipment

Own the technical onboarding and offboarding experience

Configure and deploy devices for new hires (Mac and Windows), including imaging and shipping

Deprovision accounts and coordinate hardware returns for departing employees

Track and manage all local IT assets and equipment

Ensure devices are available, functional, and up to date

Maintain accurate inventory records and lifecycle tracking

Lead and execute IT projects that improve workflows and infrastructure

Partner with the global IT team on company-wide initiatives

Mentor junior team members and support their growth

Deliver the IT portion of new hire orientation

Test and roll out new tools and technologies

Stay current on security best practices and apply them locally

Perform routine system maintenance and keep documentation up to date

4+ years of hands-on IT support experience across Mac and Windows environments

Strong expertise in macOS and Apple hardware, with solid working knowledge of Windows OS

Proven troubleshooting skills across hardware, software, and network issues

Clear, effective communication—you can explain technical concepts in a simple way

A calm, service-oriented approach to support

Ability to work independently and take ownership of your environment

Strong organizational and time management skills

Experience managing inventory and asset tracking

Curiosity and a drive to keep learning

Natural leadership instincts—others rely on you for guidance

Google Admin Console

Okta

Slack

Jira / Confluence

CrowdStrike

Netskope

JumpCloud (UEM)

Kandji (MDM for Macs)

Microsoft Entra ID (Azure AD)

Microsoft 365

You’ll be the face of IT in the Dallas office. This role goes beyond support—you’ll shape how technology works for employees day to day, improve processes, and bring a higher standard to the overall IT experience.