Renewal Operations Specialists

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Title: Renewals Operations Specialists

Location: Bangalore, India (Hybrid)

We are seeking a Renewal Operations Specialist to support the management of subscription renewals across Riverbed’s global customer base. This role plays a key part in ensuring predictable recurring revenue, supporting customer retention, and enabling smooth renewal transactions.

The Renewal Operations Specialist will work closely with Sales, Customer Success, Finance, and Legal teams to ensure timely renewal processing, accurate forecasting, and strong customer engagement throughout the renewal lifecycle.

• →Manage the end-to-end renewal lifecycle for a portfolio of customer accounts.
• →Prepare and deliver renewal quotes and pricing proposals in collaboration with Account Executives and Customer Success Managers.
• →Engage with customers and internal stakeholders 90–120 days prior to subscription expiration to initiate renewal discussions.
• →Identify opportunities for upsell, cross-sell, and contract co-terming during the renewal process.
• →Ensure compliance with pricing guidelines, contractual obligations, and approval workflows.
• →Maintain accurate renewal records and forecast renewal bookings within CRM systems (e.g., Salesforce).
• →Collaborate with Legal, Finance, and Operations teams to resolve contractual or billing issues affecting renewals.
• →Monitor at-risk accounts and potential churn risks, escalating early to the appropriate stakeholders.
• →Maintain documentation and renewal records to support audit and compliance requirements.
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• 3+ years of experience in renewals, sales operations, customer success operations, or account management within a SaaS or technology company.
• Strong understanding of subscription-based business models and recurring revenue operations.
• Experience working with CRM and quoting systems such as Salesforce and CPQ tools.
• Experience working in enterprise software or SaaS organizations.
• Familiarity with global customer accounts and renewal cycles across regions (EMEA, APAC, LATAM).
• Exposure to subscription billing platforms or ERP systems such as NetSuite or SAP.
• Experience supporting global sales teams and complex enterprise renewal agreements.
• Strong analytical and organizational skills with the ability to manage multiple accounts and renewal cycles simultaneously.
• Proficiency in Microsoft Excel and CRM reporting tools.
• Excellent communication skills and the ability to work effectively with cross-functional teams.
• Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).
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With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed

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