Renewal Operations Specialists

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

• →Prepare, validate, and issue renewal quotations for eligible opportunities, ensuring accuracy, compliance, and timely delivery.
• →Support Renewal Account Managers with quote revisions, pricing checks, and document preparation for partner or distributor requests.

• Maintain and update Salesforce records for all renewal activities, ensuring complete, accurate, and up-to-date data.
• Manage Clari hygiene, opportunity stage updates, next steps, and pipeline notes to support forecasting accuracy with Renewals Account Manager guidance.

• Proactively manage the follow-up cadence for low-value renewal opportunities (below predefined ACV threshold).
• Contact partners, distributors, and internal stakeholders to obtain missing information, confirm customer intent, and drive closure.
• Escalate risk or blockers to RAMs when needed to avoid churn or delays.

• Act as a key point of contact for distributors and partners on routine renewal matters.
• Coordinate information requests, share documentation, and ensure smooth communication throughout the renewal cycle.

Provide structured administrative support to Renewal Account Managers including:

• Data entry, record cleanup
• Monitoring the Renewals alias mail
• Renewal reminders and renewal calendar preparation
• Scheduling customer/partner calls when required
• Own repeatable processes that streamline Renewals Account Manager workload and improve operational efficiency

• This role does not carry personal quota or sales ownership.
• Focus is fully on operational excellence and supporting the Renewals team

• Experience in sales support, customer service, order management, or administrative environments.
• Strong organizational skills with excellent attention to detail.
• Ability to manage high-volume workloads and prioritize tasks effectively during peak renewal periods.
• Comfortable working independently with a proactive, solution-oriented mindset.
• Proficiency in Microsoft Excel and CRM systems (Salesforce preferred).
•  Data-driven approach to problem solving, reporting, and process management.
• Experience working with channel partners or in a multi-stakeholder environment.
• Familiarity with CPQ tools, Clari, Sales force, or similar platforms.
• Flexibility and eagerness to learn new processes, tools, and technologies.
• Demonstrated ability to identify process improvements and contribute to operational optimisation.
• Positive attitude, team-oriented approach, and strong commitment to achieving team goals.
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With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed