Employee Relations Advisor

We are looking for an experienced Employee Relations Advisor to join our established ER team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys supporting managers across a multi‑site operation. You’ll work remotely day‑to‑day, with occasional travel to our Shrewsbury office for collaboration and regular travel to sites within your support area.

As an Employee Relations Advisor, you will provide a responsive, compliant and solutions‑focused ER advisory service to operational management teams across the UK. Acting as the first point of contact, you will take the lead in supporting a broad range of generalist HR issues.

Location: Remote – With national travel to bases as required.

Some of the benefits can you expect:

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health & physiotherapy consultations.
  
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme
• Values-based Internal Recognition Scheme with financial reward
• Refer a Friend recruitment incentive scheme 
  
• Pension Scheme.
• Blue Light Card.
  
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

Role Responsibilities

• Case Management: Support ER cases such as disciplinary actions, grievances, absence management, probation, AWOL, and flexible working. 
• Manager Support: Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies.
• Policy Guidance: Ensure all advice aligns with current legislation and internal policies.
• Documentation: Maintain accurate records of ER cases and resolutions using internal systems.
• Training & Development: Upskill managers on handling ER matters effectively and legally.
• Stakeholder Engagement: Work collaboratively with trade unions and employee representatives where required.
• Reporting: Monitor ER KPIs and support continuous improvement initiatives.

Do you have what it takes?

Essential:

• Experience in a Shared Service or busy HR environment managing high‑volume ER cases
• Ability to provide both remote and on‑site ER support across multiple locations
• Strong working knowledge of employment legislation and HR policy application
• Excellent verbal and written communication skills. The ability to write clear, understandable and concise correspondence with excellent attention to detail and telephone manner 
• Ability to work under pressure and meet deadlines
• A proactive, solutions‑focused approach with commercial awareness
• Proficient user of Microsoft Office programmes 

Desirable:

• Experience with HR systems, HRIS or CRM platforms
• Background in Health Care or similar regulated environments

Knowledge and qualifications

• Currently studying or have completed CIPD level 3 as a minimum and keen to progress.
• A minimum of 3 years HR experience with a good understanding and confidence when providing practical and commercial HR advice.

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.