Assistant Store Manager - Almada

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

 

We are looking for a proactive Assistant Store Manager to support the opening of our new store at Almada Fórum, Setúbal, playing a key role in driving performance and building a strong, customer-focused team. Working closely with the Store Manager, you will help deliver results through hands-on leadership, KPI-driven decisions, and an outstanding customer experience. You will ensure smooth day-to-day operations, maintain high visual merchandising standards, and step up to lead the store when needed. This is an exciting opportunity to contribute to a high-performing team and bring our brand to life from day one. 

• Support the Store Manager opening our new store in Almada, assisting in day-to-day store operations, ensuring smooth and efficient running. 
• Assist in motivating and managing the Sleep Experts (sales staff) to meet and exceed sales targets. 
• Advise customers on products to help them achieve the ultimate night's sleep, enhancing the customer experience. 
• Perform engaging and insightful tests with colleagues to improve teamwork and store performance. 
• Oversee administrative tasks, stock management, and shift coordination, ensuring the sales floor is always optimized for conversion. 
• Execute all visual merchandising guidelines to the highest standards, maintaining consistent in-store presentation. 
• Manage customer interactions and ensure a seamless, high-quality end-to-end experience, driving customer satisfaction. 
• Take ownership of the store when required, confidently managing operations in the absence of the Store Manager with a strong business mindset.

• You bring more than 2-3 years of experience as an Assistant Store Manager or Senior Sales Associate in a retail environment. 
• Smart, energetic, and eager to achieve great goals as part of a dynamic team. 
• Demonstrate strong sales skills with a proactive, customer-oriented approach. 
• Ability to interpret daily performance data and translate it into actionable steps that drive results. 
• Constantly seeks new challenges or improvements within the store, never content with the status quo. 
• Honest, even when it’s not in your favor, fostering trust and transparency within the team. 
 • Fluent in English and Portuguese.

• The opportunity to grow with Emma as part of a maturing scale-up, contributing to an omnichannel business that connects our online and in-store experience. 
• Continuous learning and development through hands-on experience, on-the-job learning, and support from your team.  
• A collaborative community of smart, driven people, where you work closely with your team, contribute to a positive store environment, and connect with Emmies across the company through events  
• An international environment, with stores across multiple European markets and opportunities to connect with colleagues beyond your local team.  
• Employee discount on our products.