Fulfilment Excellence Manager

Portugal·LisbonPermanent – Full Timemid

OtherManager

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand,

Technical Tools

OtherManager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Lead operational excellence initiatives across Fulfilment, driving process improvement, standardization, and automation projects from discovery through implementation.

Collaborate with cross-functional teams across Fulfilment, Customer Excellence, Tech, Data and others, to design and implement processes that improve operational performance and customer experience.

Map and analyse existing fulfilment processes across warehousing, delivery, returns, and order management, identifying inefficiencies and opportunities for harmonisation and standardisation across European markets, and translating findings into business cases for team prioritisation.

Manage multiple process improvement projects simultaneously, ensuring clear scope definition, stakeholder alignment, timely execution, and measurable outcomes.

Develop process documentation, standard operating procedures (SOP), and process maps to support operational consistency and continuous improvement.

Facilitate workshops, process discovery sessions and stakeholder meetings to gather requirements, align priorities and support change adoption.

Support Tech teams in understanding operational workflows and contribute to solution design.

Drive process automation initiatives by identifying repetitive manual activities and collaborating with technical teams to implement scalable solutions.

5+ years of experience in Operational Excellence, Process Management, Continuous Improvement, Project Management or related operational roles, with proven ability to manage multiple initiatives simultaneously and coordinate diverse stakeholder groups.

Experience in process mapping, process redesign, and driving cross-functional improvement initiatives within logistics, supply chain or operations environments, including warehousing, delivery, returns and order management.

Strong analytical and structured problem-solving skills, with the ability to identify root causes and translate complex challenges into practical solutions.

Team player, enjoying collaborating with people from different backgrounds and experience levels, aligning the teams around improvements.

Knowledge of Lean Six Sigma, PDCA, BPMN or other process improvement methodologies is a plus.

Experience with process automation and data tools such as Make, Python, SQL or Tableau is a plus.

Fluent in English with strong written and verbal communication skills.

Pet-friendly office environment.

Discounts on our products.

Health insurance, including dental.

24 vacation days.

A multicultural and international work environment.

Company events that are actually enjoyable and build meaningful connections.

Ownership, trust, and support from day one to grow your career

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact. 

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.  