Global Offshore Revenue Supervisor, VA (REMOTE)

The Global Revenue Supervisor, VA is responsible for overseeing a team of offshore/global billing and revenue cycle staff supporting Veterans Affairs accounts. This role ensures operational performance meets established KPIs, quality standards, and client expectations. The supervisor serves as the primary point of accountability for day-to-day team output, workflow management, and performance coaching — bridging the gap between global staff execution and domestic operational leadership.

• Supervise and support a team of offshore/global VA revenue cycle staff, ensuring adequate coverage, productivity, and quality across all assigned workflows
• Conduct regular team check-ins, performance reviews, and one-on-one coaching sessions to develop staff capability and address performance gaps
• Coordinate scheduling, workload distribution, and capacity planning across time zones to maintain consistent throughput
• Partner with HR and training teams to onboard new global staff and ensure adherence to company policies, compliance standards, and client-specific requirements
• Serve as the primary escalation point for global team issues, resolving workflow blockers and communicating impacts to operational leadership
• Monitor and manage key revenue cycle metrics including aging, denial rates, clean claim rates, days in AR, prebill volumes, and collection rates for VA accounts
• Analyze performance data daily and weekly to identify trends, gaps, and opportunities for improvement
• Develop and implement action plans to address underperformance against KPI targets, with clear timelines and accountability
• Prepare and present regular performance reports to operational leadership, flagging risks and recommending corrective actions
• Ensure billing workflows comply with VA payer requirements, federal guidelines, and company SOPs
• Identify inefficiencies in current billing workflows and collaborate with leadership to implement process improvements
• Maintain and update SOPs for VA global billing operations, ensuring documentation is current and accessible to all team members
• Support automation and technology initiatives by providing frontline insight into workflow impact and staff adoption
• Track and report on the effectiveness of process changes against baseline performance metrics
• Serve as the operational liaison between the global VA team and domestic leaders, ensuring consistent and timely communication of performance updates, escalations, and staffing concerns
• Collaborate with Client Operations, Finance, and IT to resolve billing issues, system access problems, and payer-related challenges
• Communicate client-impacting issues proactively and participate in client-facing conversations as needed

• 2–4 years of experience in healthcare revenue cycle management, with direct exposure to Veterans Affairs or government payer billing
• 1+ years of supervisory or team lead experience, including managing remote or offshore staff
• Working knowledge of VA billing requirements, payer guidelines, and claim adjudication processes
• Proficiency in revenue cycle management systems and reporting tools (e.g., Waystar, Availity, or equivalent)
• Strong analytical skills with the ability to interpret performance data and translate findings into actionable plans
• Excellent written and verbal communication skills, with the ability to effectively manage across time zones and cultural differences

Strong and professional written and oral communications skills.

Has worked in a production environment and can meet deadlines. Provide examples of goals measurement for yourself and your team.

Excellent people skills to interface with multiple internal stakeholders.

Proven success in obtaining quantifiable results from and setting priorities for direct reports.

Organized and can handle multiple projects simultaneously.

Healthcare experience and familiarity with payer or provider data sets.

Experience communicating obstacles & challenges, and developing action plans to present to management.

Practices and adheres to EnableComp’s Core Values, Vision and Mission.