Enablecomp10d ago

Manager, Client Support

United States·FranklinRemoteFull-Timemid

OtherManager

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Quick Summary

Overview

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations,

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OtherManager

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

POSITION SUMMARY

The Manager, Client Support is responsible for leading and managing the daily operations of the Client Support team, including direct oversight of Client Support Specialists/Representatives. This role is accountable for team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards. The Manager drives process improvement, manages escalations from the team, and coordinates with Client Delivery leadership to maintain operational alignment on client-impacting items. This role plays a key part in workforce planning, performance management, and developing the leadership capabilities of Supervisors within the team. The Manager does not have direct client interaction; all client communication is facilitated through the Client Delivery team.

Lead and manage Client Support Specialists/Representatives setting clear expectations for performance, accountability, and professional development

Own team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards

Monitor and analyze team performance metrics, identify trends and gaps, and implement corrective action plans to drive continuous improvement

Manage escalations from the team related to non-routine reconciliation issues, workflow barriers, complex account situations, and personnel matters

Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Director, Client Support, supporting upstream resolution by Revenue Services

Identify and report systemic client system issues and workflow barriers to the Director, Client Support for resolution or cross-functional escalation

Coordinate with Client Delivery leadership to maintain operational alignment on client-impacting items, ensuring the Client Support team’s work product supports downstream delivery needs

Ensure accurate and consistent E360 documentation standards are maintained across the team through Supervisor oversight and periodic audits

Drive process improvement initiatives within the Client Support team, refining workflows, updating standard operating procedures (SOPs), and implementing best practices

Ensure client support processes are documented appropriately and that all relevant parties are trained and informed of process updates

Lead workforce planning efforts including workload distribution, capacity assessment, and staffing recommendations in coordination with the Director, Client Support

Responsible for hiring, onboarding, and training of Client Support team members

Conduct annual goal planning, performance reviews, and ongoing development plans for direct reports

Develop individual contributors through coaching, feedback, and structured development opportunities

Other duties as assigned

High School Diploma or GED required. Associates or Bachelor’s Degree in Business, Healthcare Administration, or a related field preferred

3–5 years of experience in healthcare operations, revenue cycle, or a related environment required

2+ years of people-leadership experience, including direct management of staff or team leads

Strong understanding of reconciliation workflows, prebill work queue processes, and medical documentation operations

Demonstrated ability to manage team performance, set goals, and drive accountability

Strong analytical skills with the ability to interpret performance data and translate it into actionable improvement plans

Strong computer proficiency including MS Office (Word, Excel, and Outlook)

Timely and regular attendance

Equivalent combination of education and experience will be considered

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions