Support Development Engineer

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

We are hiring a Support Development Engineer to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as a Support Engineer, you will have an outsized impact on defining this role within the company.

This role participates in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours.

In this position you will work closely with Engineering, Internal Stakeholders, and Clients to:

• →identify root causes of technical issues, 
• →respond to production issues, 
• →configure programs and data flows between EnergyHub and our OEM or Utility partners, 
• →configure and update data attributes when no UI is available, 
• →build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities,
• →identify and implement technical solutions to mitigate or correct known issues,
• →debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript), 
• →contribute bug-fix PR’s to the codebase,
• →create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.
• →Other duties as assigned

• Ability to combine information gained from multiple sources to identify root causes,
• Strong organizational skills and an eye for calling out areas for improvement,
• Strong communication skills,
• Comfort working with internal teams as well as external partners,
• Comfort working across time zones and cultures,
• An understanding of code versioning concepts and experience with tools like git,
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,
• Experience working with 3rd Party API’s using Postman,
• Experience with a scripting language such as Python,
• Experience or familiarity with Fullstack web development,
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more, visit energyhub.com.

EOE, Including Disability/Vets.  Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.