Team Lead Consultant (temporary assignment)

At Eneve, we build smart, data-driven software solutions for the energy market. Our platforms help energy suppliers stay ahead in a fast-changing landscape, enabling future-proof operations, automated processes, and stronger customer relationships. Powered by real-time data, AI-driven insights, and a growing international team across Europe, we simplify complexity and accelerate the energy transition.

Our approach consists of three phases:

As a Team Lead Consultant, you are responsible for leading one or more dedicated client teams. These multidisciplinary teams support specific customers in their daily use of Eneve's software solutions and deliver continuous improvements through a DevOps way of working.

You are accountable for both the quality of service delivered to the customer and the performance and development of your team. You act as the primary point of contact for customers, ensuring that incidents, changes, enhancements, and service requests are delivered according to expectations and contractual agreements.

This is a leadership role that combines people management, customer relationship management, service delivery, and commercial awareness.

·       Lead and coach a dedicated client team consisting of consultants with varying levels of experience.

·       Ensure team members receive the right guidance, support, and development opportunities.

·       Conduct regular one-on-one meetings, performance reviews, and development conversations.

·       Support recruitment, onboarding, and integration of new team members.

·       Manage resource planning, team capacity, holidays, and workload distribution.

·       Foster a collaborative, customer-focused, and high-performing team culture.

·       Act as the primary contact and trusted advisor for assigned customers.

·       Build strong relationships with key stakeholders and maintain regular communication.

·       Ensure the successful delivery of support services, changes, enhancements, and releases.

·       Manage customer expectations and balance contractual obligations with long-term partnership goals.

·       Oversee incident management, backlog prioritization, and service performance.

·       Report on team performance, service levels, progress, and customer outcomes.

·       Ensure adherence to Service Level Agreements (SLAs) and operational commitments.

·       Work closely with your team to prioritize incidents, changes, and improvements.

·       Facilitate backlog management and planning activities.

·       Ensure continuous delivery of value through a DevOps operating model.

·       Monitor operational performance and identify opportunities for process improvements.

·       Drive service quality and operational efficiency across your customer portfolio.

·       Understand your customers' business objectives and identify opportunities to create additional value.

·       Spot opportunities for cross-selling and upselling within existing customer accounts.

·       Contribute to customer retention and long-term account growth.

·       Collaborate with Sales, Product, and Management to support commercial initiatives.

·       Help shape future service offerings based on customer insights and market developments.

·       Several years of experience in consulting, managed services, customer operations, or software support environments.

·       Experience leading teams and coaching professionals.

·       Experience managing customer relationships and stakeholder expectations.

·       Familiarity with DevOps, Agile, or service management environments.

·       Experience working with enterprise software, SaaS solutions, or complex business applications.

·       Experience in the energy sector is a strong advantage.

·       Strong leadership and coaching skills.

·       Excellent communication and stakeholder management abilities.

·       Customer-focused mindset with a strong sense of ownership.

·       Strong organizational and planning skills.

·       Ability to balance operational delivery with long-term customer success.

·       Commercial awareness and the ability to identify growth opportunities.

·       Strong problem-solving and decision-making capabilities.

·       Comfortable working in dynamic environments with multiple priorities.

In this role, success means:

·       Customers view you as a trusted partner and escalation point.

·       Your team consistently delivers high-quality support and change requests.

·       Team members are engaged, growing, and performing at a high level.

·       Customer satisfaction and retention remain strong.

·       Backlogs, incidents, and service commitments are effectively managed.

·       Opportunities for account growth are identified and realized.

·       You create a culture of ownership, collaboration, and continuous improvement.