Director of IT Operations

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Ennoble Care is hiring a Director of IT Operations to lead the day-to-day technology operations that support our clinical and administrative workforce across 7 states and 15+ offices. This role owns the help desk, device lifecycle, platform administration, vendor management, procurement, onboarding/offboarding, and M&A IT integration.

This is an operator role, not a strategy role. The CIO sets technology direction. You make the trains run on time. You will inherit a team of 7, an existing AI-powered automation infrastructure, and a set of systems that need process discipline applied to them. The core responsibilities for this position include the following:

• 5-8 years of IT operations experience, including at least 2 years managing a team.
• Experience building IT processes from scratch (SLAs, triage workflows, vendor management frameworks).
• Strong vendor management and procurement skills.
• Comfortable managing help desk operations at scale (500+ tickets/month).
• Experience with M365 administration, device lifecycle management, and Intune.
• Proven ability to execute strategy set by someone else without needing to own the vision.

• Healthcare industry experience (HIPAA awareness, clinical workflow understanding).
• Experience supporting a distributed workforce across multiple states.
• M&A integration experience (IT workstream for acquisitions).
• Familiarity with AI-assisted IT operations (willingness to adopt AI tools, not build them).
• Experience with Dialpad, Zendesk, or ADP.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.