Engineering Team Lead, Site Reliability (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

The Site Reliability team prides itself on the breadth and depth of knowledge it maintains in understanding and orchestrating crucial operational activities across the portfolio of businesses within Enova. Acting as the primary link between our business stakeholders and engineering departments, we serve as the definitive escalation tier for intricate technical challenges and facilitate the recovery process during production downtime. We prioritize deep application troubleshooting, systemic reliability, resiliency, observability, and operational excellence over pure infrastructure automation.

• Directly lead, coach, and mentor a 4-person Site Reliability team, fostering a culture of operational excellence.
• Balance team priorities across projects and operational tasks while overseeing on-call rotations to ensure effective issue resolution.
• Serve as the escalation point for our stakeholders, including taking ownership of deep application support challenges.
• Actively evaluate system reliability trends to identify root causes and partner with Product Engineering to implement long-term reliability and observability improvements.
• Monitor team performance metrics to drive improvements while leading team growth through mentorship, professional development, and recruiting.
• Support Incident Commander (Person in Charge) during production outages to rapidly diagnose, triage, and resolve complex production and application issues alongside Software Engineering and IT.

• Extensive experience (5+ years) as a Senior Engineer with a deep focus on Application Support, Incident Response, and Service Reliability concepts (Note: This is an escalation and reliability leadership role, not a pure DevOps/infrastructure-as-code position).
• Demonstrated maturity in engineering concepts with a history of mentoring, training, or acting as an escalation point for other engineers.
• Experience in on-call duties and high-stakes incident management.
• Strong programming proficiency in at least one language (Ruby, Python, Java, or Go) to build tooling and assist in deep-dive troubleshooting.
• Proficiency in SQL for data analysis and issue investigation.
• Exceptional communication skills, with the ability to tailor technical explanations to both engineering peers and business stakeholders.

• • Experience working in a regulated financial environment.
  • Advanced experience with observability and monitoring platforms (e.g., Splunk, DataDog, Grafana).

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

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