Onsite Mission Operations & Technical Support Specialist

United States·Melbournemid

Customer SupportTechnical Support Specialist

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Quick Summary

Overview

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide.

Technical Tools

Customer SupportTechnical Support Specialist

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide.

ENSCO prides itself in creating and applying advanced technologies for mission success. We provide systems engineering, integration, and advanced technology services to transform the future safety, security, and resiliency of critical missions on the ground, in the air, in space, and in the information systems that connect these domains.

Learn more about ENSCO.

ENSCO, Inc. is seeking an Onsite Mission Operations & Technical Support Specialist to support a customer in Melbourne, Florida. This role serves as a trusted bridge between mission users, customer leadership, and ENSCO software and engineering teams. The specialist will help ensure that our capabilities are operationally ready, aligned with mission workflows, securely supported, and effectively adopted by the user community.

The successful candidate will combine national-security mission experience with strong technical troubleshooting, system sustainment, configuration control, documentation, and communication skills. The position emphasizes onsite customer support, operational reliability, user engagement, and coordination of issue resolution across mission and technical teams.

Responsibilities

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• Provide onsite operational and technical support for our capabilities and associated mission workflows in the customer environment.
• Serve as a liaison among mission users, customer leadership, system administrators, software engineers, architects, and other stakeholders.
• Gather, clarify, and document operational requirements, user feedback, system-health information, and recommended capability improvements.
• Troubleshoot application, service, interface, and user-workflow issues; reproduce problems, identify failure conditions, document findings, and coordinate corrective action across ENSCO's deployed services.
• Support deployment readiness, operational testing, user acceptance activities, release validation, and transition of new or modernized capabilities into mission use.
• Monitor and support Linux/Unix- and Windows-based mission services in coordination with system administration and software-development personnel.
• Plan and facilitate user-group meetings, demonstrations, training sessions, and technical exchanges; track actions and communicate outcomes.
• Prepare clear status reports, system-health summaries, technical procedures, configuration records, release documentation, and executive briefings.
• Support disciplined configuration and change management for mission systems, including documentation of planned modifications and operational impacts.
• Apply classified-environment procedures, federal security requirements, and secure operational practices while handling mission data and technical material.
• Work independently in a fast-paced onsite environment while contributing effectively within Agile and cross-functional ENSCO teams.

Requirements

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This position may require the ability to access to U.S. federal facilities. In accordance with the Department of Homeland Security’s enforcement of the REAL ID Act, as of May 7, 2025, individuals must present a REAL ID-compliant form of identification or an acceptable alternative to gain entry. For a list of acceptable forms of identification, please click here.

What We Offer

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At ENSCO, a positive working environment and a competitive salary are only part of the reason for choosing a career here. We offer a comprehensive benefits package that creates a stimulating and supportive environment where you can thrive - visit ensco.com/careers/benefits to learn more.

This position may involve access to technology or technical data that is controlled under U.S. export control laws and regulations and the release of which to a non US person may require an export license from the U.S. Government.

Your data privacy is important to ENSCO. Please click here to view our privacy policy. California residents can click here to view your California privacy rights.

ENSCO, Inc. and its wholly owned U.S. subsidiaries are Equal Opportunity Employers– veterans, disability