Application Support Specialist

India·Punemid

Customer SupportApplication Support Specialist

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Quick Summary

Requirements Summary

Splunk, Grafana, AppDynamics, ELK. Solid understanding of ITSM processes (Incident, Problem, Change). Experience in RCA, DR validation, and resilience operations.

Technical Tools

Customer SupportApplication Support Specialist

Responsibilities

~1 min read

Own end‑to‑end resolution of incidents escalated from L1.
Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
Actively participate in or lead Major Incident (MI) bridges.
Perform RCA and implement permanent fixes.
Identify recurring issues, trends, and preventive actions.

Review and support production changes related to applications/middleware.
Perform post‑change validation and production checkouts.
Highlight risks related to Java versions, certificates, dependencies, and configurations.
Ensure applications meet availability, performance, and resilience targets.

Monitor application health, performance metrics, and system behavior.
Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
Improve monitoring dashboards, alerts, and observability coverage.
Maintain and update runbooks, SOPs, and KB articles.

Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
Serve as the primary operational contact for assigned applications.
Provide clear technical updates during incidents and changes.

Requirements

~1 min read

Strong Java and .Net fundamentals and troubleshooting.
Strong Unix/Linux and networking skills.
Scripting (Shell/Python/PowerShell) – development & optimization.
Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
Solid understanding of ITSM processes (Incident, Problem, Change).
Experience in RCA, DR validation, and resilience operations.

Strong analytical and problem-solving capabilities.
Ownership mindset and ability to handle high pressure issues.
Clear communication with stakeholders at all levels.

3–6 years in application support, production operations, or ARO.
Bachelor’s degree in engineering, Computer Science, or equivalent.

Rotational shifts including nights/weekends/holidays.
Fast-paced environment with multiple priorities.
Hybrid working model

Location & Eligibility

Where is the job

Pune, India

On-site at the office

Who can apply

Listing Details

Posted: September 10, 2026
First seen: September 10, 2026
Last seen: September 10, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: September 10, 2026

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Ensono

greenhouse

Ensono is a premier managed service provider delivering complete Hybrid IT solutions, committed to optimizing clients' digital transformation journeys.

Employees

350

Founded

2016

Domain

Jobs

External application · ~5 min on Ensono's site

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