Applications Support Specialist

India·Chennaimid

OtherApplications Support Specialist

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Quick Summary

Key Responsibilities

Incident Management: Respond to and resolve application issues escalated from L1 support within agreed SLAs. Analyze and diagnose problems, identifying root causes and implementing solutions.

Requirements Summary

Bachelor’s degree in computer science, Information Technology, or a related field. 2-5 years of experience in application support or a similar role.

Technical Tools

OtherApplications Support Specialist

Responsibilities

~1 min read

Respond to and resolve application issues escalated from L1 support within agreed SLAs.
Analyze and diagnose problems, identifying root causes and implementing solutions.
Document incidents, solutions, and workarounds in the knowledge base.

Identify recurring issues and work with development teams to implement permanent fixes.
Conduct trend analysis to proactively address potential problems.

Provide guidance and support to end-users on application functionalities and best practices.
Conduct training sessions or create user documentation as needed.

Work closely with L1 support to ensure seamless escalation and resolution of issues.
Collaborate with development and infrastructure teams to address complex issues.

Monitor application performance and system health using monitoring tools.
Perform routine maintenance tasks and apply patches or updates as required.

Suggest and implement improvements to support processes and tools.
Participate in post-incident reviews and contribute to process enhancements.

Ensure compliance with company policies and industry regulations.
Assist in maintaining application security and data integrity.

Requirements

~1 min read

Bachelor’s degree in computer science, Information Technology, or a related field.
2-5 years of experience in application support or a similar role.
Strong problem-solving skills and attention to detail.
Proficiency in Linux/Unix, Autosys, SQL, scripting, Batch operation and understanding of databases.
Familiarity with ITIL processes and best practices.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with monitoring tools and ticketing systems is a plus.

Nice to Have

~1 min read

Experience in supporting specific applications relevant to the industry.
Knowledge of cloud platforms and services.
Certification in ITIL or related frameworks.

May require working in shifts, including evenings, weekends, and holidays.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
May required to work in person hybrid working model

Location & Eligibility

Where is the job

Chennai, India

On-site at the office

Who can apply

Listing Details

Posted: August 26, 2026
First seen: August 26, 2026
Last seen: August 26, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 61%
Scored at: August 26, 2026

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Apply for this position

Ensono

greenhouse

Ensono is a premier managed service provider delivering complete Hybrid IT solutions, committed to optimizing clients' digital transformation journeys.

Employees

350

Founded

2016

Domain

Jobs

External application · ~5 min on Ensono's site

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