Service Sales Specialist - Life Safety and Compliance Systems

• →Identify, research, and contact prospective customers to sell recurring preventative maintenance agreements, inspections, testing services, troubleshooting support, and repair programs for fire alarm and life safety systems.
• →Build and maintain strong relationships with key decision makers including building owners, facility managers, maintenance teams, property managers, safety leaders, and executive stakeholders.
• →Actively engage prospective customers through networking, cold calling, email campaigns, referrals, site visits, and in-person meetings.
• →Present proposals, negotiate contract terms, and close preventative maintenance agreements, service contracts, inspections, and related life safety service projects.
• →Evaluate customer facilities and identify opportunities for inspections, testing, code compliance improvements, system upgrades, retrofits, and expanded service offerings.
• →Educate customers on regulatory requirements, inspection frequencies, system reliability, risk reduction strategies, and lifecycle planning for fire alarm and life safety systems.
• →Maintain accurate records of sales activities, customer interactions, pipeline status, proposals, and contract activity using systems such as Salesforce and Service Trade.
• →Coordinate with operations, service teams, and technical staff to ensure smooth onboarding, contract execution, and long-term customer satisfaction.
• →Participate in sales training, industry events, trade shows, and professional associations to promote company capabilities and generate new opportunities.
• →Stay informed on industry trends, code updates, regulatory changes, competitor activity, and emerging technologies within fire alarm and life safety systems.
• →Perform other related duties as assigned.

• Bachelor's degree in business, engineering, construction management, fire protection, or equivalent combination of education and relevant experience preferred.
• Proven business development and sales success within fire alarm systems, life safety services, and low-voltage systems.
• Strong understanding of preventative maintenance agreements, recurring service models, inspection programs, and project-based solutions.
• Working knowledge of fire alarm systems, life safety requirements, testing procedures, inspection schedules, and applicable codes and standards preferred.
• Ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Strong relationship building, negotiation, and presentation skills.
• Self-motivated with the ability to manage a sales pipeline, prioritize activities, and consistently meet or exceed goals.
• Proficient with CRM platforms, Microsoft Office Suite, and sales management tools.

• This position requires a combination of office work, customer visits, and routine field interaction at active facilities and project sites.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must maintain a professional appearance and represent the company in customer-facing environments.
• May be required to satisfy customer, site, project, or safety requirements.
• Must be able to use laptops, smartphones, tablets, email platforms, and basic hand tools.
• Must be able to carry and move equipment, samples, and tools weighing up to 25 pounds without assistance.

Pre-hire requirements include a drug test and a background check.