Field Service Manager

Summary: The Field Service Manager oversees a designated geographical service district, driving excellence in support, maintenance, and customer satisfaction while fostering employee engagement. This role emphasizes resource optimization, team development, and operational efficiency, ensuring compliance with service standards and contracts. Key responsibilities include managing technician schedules, ensuring service quality, and meeting performance benchmarks. The ideal candidate is a strong leader with a background in field service management and a commitment to operational excellence.

Tasks:

• Organize technician schedules and daily tasks, coordinating maintenance activities and customer visits.

• Assess and optimize resource allocation to meet operational needs, balancing cost, quality, and timeliness.

• Oversee service quality and compliance with contractual obligations, monitoring SLAs to prevent violations.

• Support talent development through performance reviews, coaching, and growth opportunities.

• Maintain high customer satisfaction, addressing escalations, coordinating visits, and collecting feedback.

• Collaborate with Field Service, Product Support, and Sales teams to align goals and resolve issues.

• Ensure cost-effective district operations by closely monitoring budgets and delivery expenses.