Helpdesk Technician

Summary: We are seeking a skilled and proactive IT Help Desk Technician to serve as the first point of contact for end-users seeking technical assistance. You will provide hands-on support across hardware, software, and network systems, ensuring seamless digital communication and IT operations.

Tasks: 

• Act as the primary contact for technical support requests via phone, email, or in person.

• Troubleshoot hardware, software, and network issues using diagnostic tools and effective questioning techniques.

• Install, configure, and maintain IT infrastructure, including LAN/Wi-Fi networks, workstations, laptops, and servers.

• Manage digital communication systems, including emails, user accounts, passwords, and permissions.

• Onboard new employees by creating accounts, granting network access, and providing IT training.

• Monitor and maintain network security, implement firewalls, and safeguard against malware and cyber threats.

• Oversee backup services and ensure data protection across all networks.

• Analyze system performance and identify opportunities to improve IT processes and communication networks.

• Provide ongoing technical support and guidance to employees, ensuring optimal use of IT equipment and software.