Bellperson - Hidden Pond

Join the team at Hidden Pond in beautiful Kennebunkport, Maine, as a Bell Person and help create a warm, welcoming arrival experience for every guest. As one of the first and last points of contact, you will play a key role in delivering exceptional hospitality by assisting with luggage, providing property and area information, and ensuring each guest’s stay begins and ends seamlessly. This is an ideal role for someone who is personable, attentive, and passionate about creating memorable guest experiences in a serene, nature-inspired setting.

• →Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs.
• →Welcome guests as they arrive at Lodge and escort them to the front desk.
• →When applicable, lead guests to their room and give full room orientation
• →Assist guests with luggage if requested.
• →Help maintain cleanliness of pool areas, Back Porch Bar, and firepit area
• →When applicable, assist activities supervisor with set up and breakdown needs.
• →Assist guests with luggage during departures.
• →Provide delivery of additional items and amenities to guest rooms as needed.
• →Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security.
• →Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.
• →Have full knowledge of all parking options on property.
• →Be informed of all events taking place on property.
• →Work closely will drivers and front desk agents to maximize guest experience.
• →Review administered reports daily, such as in-house rooming list, arrivals and departures.
• →Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Akia to submit maintenance tickets and monitor cross-departmental communication during shift.
• →Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• →Attend departmental meetings and training sessions as required. Assist in training new staff as requested.
• →Deliver bikes or golf carts to guests as requested.
• →Willingness to work weekends, holidays, and/or flexible hours based on business needs.
• →Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
• →Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
• →Comply with all time and attendance policies.
• →Comply with all uniform, dress code, and appearance standards.

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory. 

Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.