Customer Solutions Director

## Join our Team Location: Plano, TX. Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position. About this opportunity: The Customer Solutions Director – RAN Compute acts as the Solution Responsible (CSR) for RAN Compute toward the Customer, owning the solution end-to-end from early engagement through deployment. The role focuses on RAN Compute, spanning both purpose-built and COTS platforms, within a strategic customer-facing CTO organization. The role will have the technical solution ownership for RAN Compute, ensuring solution integrity, risk management, and alignment with Ericsson portfolio strategy and the Customer’s network evolution roadmap. This position involves close collaboration with the Customer’s CTO organization and other technical teams on current compute solutions as well as forward-looking strategy. The role requires engagement across AI-enabled RAN capabilities for compute, silicon strategy and broader industry insights. What you will do: * Serve as Customer Solution Responsible (CSR) for RAN Compute toward the Customer, spanning both purpose-built and COTS-based compute (including for Cloud RAN–related compute aspects where applicable). * Translate Customer business and technical requirements into clear end-to-end solutions and implementation, aligned with Ericsson’s RAN Compute portfolio and roadmaps. * Drive alignment on AI-enabled RAN capabilities and the underlying compute acceleration strategy (CPU/GPU/AI accelerators and custom silicon choices) to meet performance, power, and lifecycle objectives * Drive technical trade-offs and recommendations * Act as trusted technical counterpart to the Customer for all RAN Compute–related topics within the defined scope. * Collaborate closely with the Customer’s CTO and RAN teams on both near-term deployments and long-term compute strategy, including COTS, silicon, and platform evolution. * Work in tight alignment with internal organizations to secure end-to-end consistency across sales, delivery, and support. * Proactively identify and manage technical risks, issues, and improvement opportunities related to RAN Compute, including COTS and emerging requirements * Interface with internal organizations to align customer needs with Ericsson roadmaps and feature planning. * Contribute customer-specific insight into silicon and compute platform strategy, influencing Ericsson’s broader portfolio. ## The skills you bring: * Bachelor’s degree in Electrical/Computer Engineering, Telecommunications, or related field equivalent experience. * 10+ years experience in RAN / RAN Compute / Cloud RAN / RAN system engineering, with strong understanding of RAN architecture. * Proven track record as Customer Solutions lead, solution architect, solution manager, or technical lead for operator engagements. * RAN Compute platforms (baseband generations, COTS compute ecosystems, capacity and configuration, fronthaul options etc). * Purpose-built and COTS compute implications (performance, TCO, lifecycle mangement, operational models, supply etc). * 5G SA/NSA architectures and RAN integration with transport. * System performance in large-scale RAN deployments. * Competence in AI technology as used in the RAN * Demonstrated ability to work with cross-functional teams and influence in a multi-stakeholder, multi-release environment. * Strong customer-facing communication skills, able to engage both technical and executive stakeholders. * Experience working in, or closely with, Customer Units / Market Areas / Product Development Units within Ericsson or similar vendors. * Deep curiosity and excellent listening skills to understand AT&T's unique challenges and proactively develop tailored solutions. * Direct experience working with operators in North America or other mature markets. * Knowledge of Cloud RAN, Open RAN, COTS compute ecosystems, and AI/automation in the RAN. * Experience with deployments, feature trials, and commercial rollout for RAN or Cloud RAN solutions. * Experience with the Ericsson Radio portfolio (roadmap alignment, integration impacts, end-to-end RAN solution positioning), compute security/vulnerability management (CVE assessment, patch/upgrade planning, hardening, risk mitigation across purpose-built and COTS), spectrum evolution (refarming and strategy impacts to RAN capacity/performance), and synchronization strategies (timing/phase architecture, transport timing dependencies, holdover resiliency at scale) is a plus. * Prior experience with the Ericsson Radio portfolio, compute security/vulnerability management and synchronization strategies are a plus. * Strong ownership mindset, accountable for end-to-end outcomes. * Collaborative and transparent, building trust with customer and internal stakeholders. * Structured and detail-oriented, with high standards for documentation and follow-through. * Comfortable operating in a fast-paced, evolving environment with multiple priorities and senior-level visibility. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) || Plano (Country/ City) Job details: Domain Sales Manager Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience. Sales Incentive Plan : Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.