Product Support CO-OP

## Grow with us Location: Ottawa, ON. Duration: 12 – 16 months (for co-ops) Start date: September 8th, 2026 Please upload your unofficial transcript when applying. (Use the "Cover letter" uploading tab.) Please indicate in your resume or a cover letter how many months you are available for. At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position. About This Opportunity: Ericsson is looking for a Product Support Co-op to join our EUHW CX TS AMER team in Ottawa, Ontario. In this role, you will provide technical support to customers using our products, with a focus on ensuring smooth product integration into customer networks and resolving issues promptly. You will collaborate with Development teams, Systems & Technology, Product Line teams, and Customers, gaining broad exposure across engineering functions. Working alongside experienced engineers and developers, you will build your skills while contributing to continuous improvements. This is a 12 to 16-month Co-op term with 8-hour workdays (40 hours per week). ## Join our Team What You Will Do: * Set up products, conduct testing, and reproduce faults in Ericsson labs using baseband units, radios, user equipment, and hardware. * Troubleshoot and analyze customer issues following established processes (e.g., CSRs, Design Consultations, TRs), and liaise with design teams for issue resolution. * Collaborate with the data analytics team to assess network impact by translating technical requirements and analyzing results. * Support and carry out deployment activities in lab, network, or customer environments. * Build technical knowledge through training, mentorship, knowledge sharing, and continuous learning. * Identify opportunities for improvement and innovation in products and processes to solve technical challenges and enhance customer value. * Connect with fellow Co-op students at the Ottawa office through the Ericsson E-Squad program and participate in Ericsson's bottom-up innovation initiatives. The Skills You Bring: * Currently enrolled in a bachelor's or master's program in a relevant technical field (e.g., Electrical Engineering or related discipline). * Comfortable working in a lab environment for integration and testing activities. * Strong written and verbal communication skills in English. * Self-motivated, results-oriented, and proactive with strong planning and organizational abilities. * Able to collaborate effectively within a team and support colleagues. * Experience with programming or scripting, such as Python. * Adaptable and able to thrive in a dynamic, complex environment with a passion for continuous learning. * Flexibility to accommodate scheduling across different time zones when collaborating with global teams. * Nice to have: Familiarity with Microsoft Office (Word, PowerPoint, Excel), Microsoft Teams/Outlook, SQL, Power BI, or advanced statistics. Eligibility requirements: * 2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript * Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the co-op * Be available to work 40 hours per week Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: Canada (CA) || Ottawa (Country/ City) Job details: Developer Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience. The salary range for this position is: Bachelors: $25.5/hr - $34.5/hr Masters: $37/hr