Customer Exprience Dispatcher

JOB DESCRIPTION

As an Erling Customer Experience Dispatcher, you will be working in a fast pace high call volume environment. You will receive calls and emails every day from customers large and small that need service work performed. Our technicians have a variety of capabilities and certifications. You would need to accurately determine what problem the customer needs to have fixed, match the right technician to the right job, optimize the technicians travel route, record the work that has been completed, and provide our customers with a status of each call by the end of the day. The Customer Experience Dispatcher is the center of all this activity.

WHO WE ARE

Our focus is on equipping, building, repairing, and maintaining retail facilities for operators of convenience stores and related types of business. Our core expertise is with fuel systems however we are expanding our offerings to provide a broad range of equipment, installation, repairs, and maintenance of the mechanical systems in these facilities. Our market is roughly the eastern half of Texas. We have delivered double-digit annual revenue growth for over fifteen years and expect that to continue going forward. We are privately held.

We attract and retain people who had the following traits before joining our company: they are inherently hard working, they are hands-on get involved people, they pay attention to details and focus on doing the job right, they are constantly thinking about how to improve their work, they display good manners and know how to get along with other people. We operate in an “earned trust” work environment, which is to say we trust employees and expect they will deliver excellent results with minimal supervision. We are data driven and primarily utilize data to improve our performance. Our computer systems are excellent. We have recently completed a new corporate office to accommodate future growth.

A PREVIEW OF YOUR DAY TO DAY

• Answer customer phone calls and emails
• Determine what problem the customer needs to have fixed
• Match the right technician to the right job
• Optimize the technicians travel route
• Record the work that has been completed
• Provide our customers with a status of each call by the end of the day
• Bill customers in online portals

WHAT YOU WILL NEED TO SUCCEED

• Ability to learn quickly, multi-task, and self-prioritize work
• Strong organizational skills and an attention to detail
• Strong interpersonal and relationship building skills
• Ability to self-start and work within a close-knit team
• Excellent computer skills with skills in Microsoft Excel
• Strong work ethic with a drive to succeed

TOP REASONS WHY EMPLOYEES RECOMMEND ERLING

• Great culture with a close-knit team
• Work where your performance makes a real difference
• Opportunity for career and personal development
• Be part of a fast-paced growth company
• Competitive salary

QUALIFICATIONS

• High School Diploma, College Degree is a plus
• 2+ years’ experience in customer service
• Must pass a background check and drug screen prior to employment
• Authorized to work in the United States