Deli Manager - Full Time

Ensure standards are consistently implemented in terms of housekeeping, merchandising, presentation and service to ensure safe food practices and eliminate cross contamination

Monitor and control all fresh food department budgets & overheads

Manage product range and quality in store, to develop and deliver agreed sales, margins & profitability across the fresh food departments

Manage new fresh food projects and the maintenance and development of existing concepts and promotions

Participate in Fresh Food Department review meetings and ensure that all action points are carried out

Manage the marketing and P.O.S material of menus, offers and product range

Plan and adapt to market trends and seasonality demands as they arise and implement within the department

Ensure merchandising and product presentation is of the highest standard at all times

Successfully achieve symbol group award through the store standards programme

Ensuring consistent standards of excellence in customer service are provided at all times

Ensure all customer service initiatives are in place & that all complaints are dealt with in accordance with the BWG protocol as per the BWG Food Safety Manual

Implement the learning’s from every customer complaint to prevent recurrences and as a training tool for continuous improvement

Successfully manage the role as Food Safety Leader for the store

Ensure an effective, up to date Food Safety Management System is in place and is compliant in meeting all HACCP regulatory requirements

Ensure policies and procedures pertaining to fresh food departments are fully understood, implemented and managed using the BWG Food 

Work with other department managers to achieve, maintain and improve the Q Mark status through internal auditing, corrective actions and continuous improvement of standards throughout the store.

Develop relationships with any external auditor (e.g. EHO) and liaise with them on identified non-conformances in order to improve the standards of the fresh food area.

Ensure effective stock control & rotation systems are in place so that quality and freshness of products are of the highest standards

Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss through wastage, damages, out of date stock etc.

Utilise stock effectively and efficiently to minimise and control fresh food waste, where waste occurs stock to be accurately recorded and discarded appropriately

Ensure stocktakes are completed on an agreed schedule and that the correct stocktaking procedures are implemented in order to obtain an accurate and consistent departmental margin

Achieve department success through fostering strong relationships with the fresh department staff through positive communication, engagement and delegation

Ensure all appropriate training is completed by team members and where applicable refresher training is provided

Develop all team members to their strengths and full potential to the mutual benefit of the individual, the team and the business

Assist in the recruitment, selection and on-boarding process so that the department consistently delivers the desired standards

Rostering and general management of staff

Ensure employees comply with all current food safety regulations & control systems in accordance with the BWG food safety manual

Ensure that all staff are knowledgeable in the product range, adhere to planograms and follow departmental procedures

Take full care of Health and Safety of personnel and ensure any risks are minimised, and where possible eliminated

Ensure full legal compliance with all food safety regulation including the allergen Regulations as outlined in the BWG Food Safety Manual and training documents

Ensure full legal compliance of pricing and labelling of prepack and loose products in the department

Inform Management of any contact or correspondence received by the HSE and commit to resolve any issues raised

To work collaboratively with Management and all store employees in achieving department & store objectives

To undertake other additional duties as may be assigned by Management

 Work in conjunction with BWG Fresh Foods department experts to learn new concepts, concessions and product range, with the view to implementation at store level

Query all food safety issues with the BWG Food Safety & Quality Department

Continuously reference and utilise the BWG Foods extranet for product ordering, relevant documentation, keeping informed of legislative updates, and to avail of appropriate training and development opportunities for up skilling.

Previous experience in Fresh food/deli management is essential.

Possesses relevant food safety and HACCP qualifications.

Proven ability to lead, manage and develop others to contribute to stores success.

Possesses excellent organisational and communication skills together with moderate computer literacy

Ability to identify and maximise sales opportunities across fresh food departments.

Self-starter with hands on approach and a passion for fresh food.

Excellent knowledge of understanding customers’ needs and expectations for the ‘wow’ in store experience.

Committed to continually improving standards & delivering great customer experiences in a busy environment.

Enjoys working in a fast paced team environment and with a willingness to embrace new challenges