Everbridge7h ago

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Global Assist Specialist

United KingdomRemoteFull Timemid

Other

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Quick Summary

Overview

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote,

Technical Tools

Other

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote, home-based position can be located anywhere in the United Kingdom.

This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM.

We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.

As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

Provide initial response and assistance to client situations worldwide

Collaborate with client stakeholders and manage case lifecycle

Record incident/case details in our Case Management System

Understand client emergency procedures

Coordinate medical treatment and security with clinical team and partners

Collaborate with internal partners on Mass Communications Platforms

Use case management system and Microsoft Office for data administration

Contribute to process and procedure development in line with client requirements

Attend regular team meetings and ensure effective handover/feedback

Escalate issues, risks, and ideas when necessary

Provide support to Intelligence team and other duties as requested

Experience in emergency response, customer service, or call center environment

Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)

Ability to work under pressure and manage multiple tasks simultaneously

Problem-solving and critical thinking abilities

Empathy, professionalism, and calmness in stressful situations

Flexibility to adapt to changing needs and priorities

Self-motivation and proactive approach to work

Proficiency in MS Office and willingness to learn new systems

Excellent customer service skills

Availability to work flexible hours including days, nights, weekends, and holidays.

#LI-HG1

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Location & Eligibility

Where is the job

United Kingdom

Remote within one country

Who can apply

Open to applicants worldwide

Listing Details

Posted: July 21, 2026
First seen: July 22, 2026
Last seen: July 22, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: July 22, 2026

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Everbridge

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Everbridge, Inc. is a global software company that provides enterprise software applications to automate and accelerate an organization's operational response to critical events, helping to keep people safe and organizations running. Its Critical Event Management (CEM) platform is used by thousands of organizations worldwide to manage the full lifecycle of a critical event.

Employees

3k+

Founded

2002

Domain

Jobs

External application · ~5 min on Everbridge's site

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