Everbridge
Everbridge1mo ago
New

Global Assist Specialist (Remote in the UK)

United KingdomUnited KingdomRemoteFull Timemid
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Overview

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote,

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Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote, home-based position can be located anywhere in the United Kingdom.
 
This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM.
 
We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.
As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.
 
  • Provide initial response and assistance to client situations worldwide
  • Collaborate with client stakeholders and manage case lifecycle
  • Record incident/case details in our Case Management System
  • Understand client emergency procedures
  • Coordinate medical treatment and security with clinical team and partners
  • Collaborate with internal partners on Mass Communications Platforms
  • Use case management system and Microsoft Office for data administration
  • Contribute to process and procedure development in line with client requirements
  • Attend regular team meetings and ensure effective handover/feedback
  • Escalate issues, risks, and ideas when necessary
  • Provide support to Intelligence team and other duties as requested
  • Experience in emergency response, customer service, or call center environment
  • Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Problem-solving and critical thinking abilities
  • Empathy, professionalism, and calmness in stressful situations
  • Flexibility to adapt to changing needs and priorities
  • Self-motivation and proactive approach to work
  • Proficiency in MS Office and willingness to learn new systems
  • Excellent customer service skills
  • Availability to work flexible hours including days, nights, weekends, and holidays.
  • #LI-HG1
     
     

    Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

     

    Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

     

    Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

     

    Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.

    Location & Eligibility

    Where is the job
    United Kingdom
    Remote within one country
    Who can apply
    Open to applicants worldwide

    Listing Details

    Posted
    July 21, 2026
    First seen
    July 22, 2026
    Last seen
    August 17, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    76%
    Scored at
    July 22, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Everbridge

    Everbridge, Inc. is a global software company that provides enterprise software applications to automate and accelerate an organization's operational response to critical events, helping to keep people safe and organizations running. Its Critical Event Management (CEM) platform is used by thousands of organizations worldwide to manage the full lifecycle of a critical event.

    Employees
    3k+
    Founded
    2002
    View company profile
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    EverbridgeGlobal Assist Specialist (Remote in the UK)