Communications Configuration Specialist - (Bilingual - Spanish)

Associate’s degree or equivalent combination of education and experience preferred.

2+ years of experience in communications production, print communications, email production, template configuration, or a related operational role.

HTML experience required for email/template updates and setup.

Read, Write and  Speak English & Spanish fluently

Comfort using spreadsheets, workflow tools, and general business software applications.

Strong proofreading and quality assurance skills.

Strong organizational skills and ability to manage multiple deadlines in a high-volume environment.

Ability to communicate clearly and follow through with cross-functional partners and vendors.

Experience with print vendors, proof review, or print production workflows.

Familiarity with email communications that are configured within a broader platform such as Iterable.

Healthcare experience is a plus.

Experience supporting regulated or operationally complex member communications.

Has experience catching errors before something went to a client, vendor, or member

Communicates proactively when something is unclear or when a timeline is at risk

Can work independently within defined processes and knows when to escalate

Stays organized and accurate when handling multiple deadlines at once

Takes pride in polished, detail-oriented work because member-facing errors have real impact

Technical setup and maintenance of member communications across print and digital channels

Working within existing approved templates and structured communication requirements

Updating configurable elements rather than developing new creative concepts

Reviewing proofs, validating accuracy, and coordinating revisions

Supporting communication production across internal teams, external vendors, and system-driven workflows