Sales Operations Analyst, SMB

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs—they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to leverage our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premise entertainment and marketing.

The SMB Sales Operations Analyst plays a hands-on role in ensuring SMB deals are executed accurately, efficiently, and in compliance with defined sales processes. This role is deeply involved in order management, deal quality, Sales and CRM data integrity, and optimizing high-volume SMB sales activity.

Reporting to the Director, Sales Execution, the Analyst works closely with SMB sales reps and cross-functional partners to identify friction points, develop and implement process improvement initiatives, and keep deals moving.  In addition, this person will work cross-functionally to ensure maximum agility in bringing EverPass products and offers to the market, including identifying and leading AI initiatives across the Sales team. 

• Manage SMB sales orders from submission through fulfillment readiness
• Review orders for accuracy, completeness, pricing correctness, and compliance
• Enter, update, and correct orders in CRM and related systems
• Manage order changes, amendments, cancellations, and corrections
• Serve as the first point of contact for SMB order-related questions
• Escalate complex or non-standard issues to Sales team leadership
• Facilitate seamless integration with external Sales partners

• Ensure SMB sales and order data is clean, complete, and reliable
• Correct data errors that impact reporting or fulfillment
• Support data cleanup efforts across customers, accounts, and orders
• Monitor recurring issues and surface root causes

• Execute defined SMB sales processes consistently, across the various sales channels
• Optimize workflows to support fast, high-volume execution
• Support QA efforts by identifying error patterns
• Assist with testing and validation of system changes
• Build Excel-based ad-hoc models to analyze partner contract economics, sales costs, revenue trends, and sales KPI trends.
• Identify and implement key initiatives leveraging AI to ensure maximum efficiency across the Sales function
• Assist the Sales Training Manager in ensuring training materials and execution are aligned with business processes and systems capabilities
• Work with Product and Engineering to align Sales functions with key technology roadmaps with a focus on maximizing Sales execution

• 3+ years of experience in Sales Support, Sales Operations, or Sales Enablement
• Experience supporting transactional or high-volume sales workflows
• Strong Excel skills and comfort working with large datasets
• Experience with CRM and order management systems (Salesforce preferred)
• Strong attention to detail and execution-focused mindset

• Experience supporting SMB sales teams
• Background in sports media, streaming, or entertainment
• Startup or high-growth company experience

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.