Solution Specialist

The Solutions Specialist plays a critical role in bringing Everway’s solutions to life for prospective and existing customers. This individual combines deep product expertise, industry knowledge, and strong storytelling skills to deliver tailored, high-impact demonstrations that clearly connect our solutions to customer needs.

Working closely with Account Executives and Customer Success Managers, the Solutions Specialist designs and delivers personalized, value-driven demos that support both new business acquisition and account expansion. As a highly cross-functional partner, they collaborate with Product, Marketing, and Customer Success teams to ensure alignment, strengthen messaging, and continuously improve the effectiveness of our sales approach.

This role is open to candidates based in the Pacific or Mountain Time Zones.

• →Deliver compelling, customer-centric demonstrations: Partner with Sales and Customer Operations to design and lead tailored demos that directly address customer challenges and goals
• →Prepare for success: Facilitate pre-demo planning sessions to align on objectives, use cases, and success criteria
• →Drive seamless coordination: Maintain clear, consistent communication with internal stakeholders before, during, and after customer engagements
• →Manage scheduling and workflows: Maintain accurate availability via Google Calendar and manage demo requests and activities through Salesforce
• →Support scalable sales enablement: Contribute to the development and maintenance of internal resources (e.g., Confluence, Consensus, Showpad) to enhance team effectiveness
• →Collaborate cross-functionally: Partner with Marketing, Product, and Customer Success to ensure consistent messaging and continuous improvement of demo content
• →Build deep product expertise: Develop and maintain strong knowledge across the Everway product suite and relevant market segments to confidently position solutions

• 3+ years of experience in a customer-facing or product specialist role, preferably within the SaaS or edtech industry.
• Strong understanding of product adoption strategies and the post-sales customer journey.
• Excellent communication and presentation skills, with the ability to explain complex concepts to diverse audiences.
• Proven track record of building strong customer relationships and driving engagement and satisfaction.
• Familiarity with market analysis techniques, including monitoring competition and identifying emerging trends and opportunities.
• Strong organizational skills with the ability to manage multiple tasks and projects effectively.
• Willingness to travel as needed to support customer engagement efforts.

• Experience in product enablement, instructional design, or content development, with a focus on creating resources that support customer learning and success.
• Familiarity with the education sector and the needs of K-12 or higher education institutions.
• Bachelor’s degree or equivalent experience in business, education, or a related field.

Please note: applications may close early due to high demand, so early submission is encouraged.