Freight Audit & Customer Billing Specialist

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting-edge technology to enable businesses to unlock their full potential.

About the Client

Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With deep expertise in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment and invoice is handled with precision, transparency, and care.

Schedule: Night Shift (US Time Zones)

Location: Fully Remote (WFH)

The Mission: Ensure flawless carrier freight invoice validation and timely, error-free customer billing. This role primarily leverages Navix for carrier invoice auditing and Turvo for customer invoicing, ensuring total alignment between contracted rates, shipment details, accessorial charges, and internal billing protocols.

What You'll Do:

• Freight Invoice Auditing & Discrepancy Management (Navix)
  • Audit carrier freight invoices in Navix against shipment documentation, contracted rate tables, and operational details (weight, class, NMFC, lane, fuel, etc.).
  • Validate all transportation charges including linehaul, fuel surcharge, accessorials, minimum charges, reweigh/reclass, limited access, redelivery, inside delivery, liftgate, appointment, and detention.
  • Identify billing discrepancies and execute swift corrective action, including dispute initiation, documentation requests, and rigorous adjustment tracking.
  • Maintain proper invoice coding/assignment and detail-oriented audit notes with supporting documentation within Navix.
  • Monitor invoice exception queues to ensure resolution strictly within established service-level agreements (SLAs).
  • Track repeated billing errors, carrier trends, or process gaps, recommending structural corrective actions to management.

• Customer Billing & Invoice Generation (Turvo)
  • Create and issue accurate customer invoices in Turvo based on shipment records, approved carrier charges, customer rate agreements, and internal billing rules.
  • Verify margin integrity to ensure customer charges align precisely with pricing commitments, accessorial approvals, and customer-specific SOPs.
  • Ensure all customer invoices include required references (PRO, BOL, PO, delivery appointment numbers, and customer shipment IDs) to eliminate payment delays.
  • Compile and attach required backup materials (PODs, carrier invoices, weight tickets, accessorial approvals) according to individual customer compliance standards.
  • Address and resolve customer billing inquiries by researching invoice history, shipment details, and charge explanations with transparent documentation.

• Stakeholder Collaboration & Dispute Resolution
  • Communicate professionally with carriers, operations, and customer service teams to resolve ongoing disputes, secure missing data, and correct shipment records.
  • Partner directly with internal pricing and operations teams to validate complex rate agreements, accessorial rules, and one-off exception approvals.
  • Escalate systemic errors, carrier non-compliance, missing documentation, or recurring operational root causes to leadership with comprehensive supporting detail.
    

• Compliance, Reporting & Financial Controls
  • Maintain audit integrity, ensuring strict compliance with internal corporate controls and industry financial standards.
  • Track critical billing performance metrics, including invoice cycle times, exception rates, dispute recoveries, and billing accuracy rates.
  • Support month-end close activities, including accrual support, billing cutoffs, backlog reviews, and the resolution of incomplete billing items.

What You Need:

• 2+ years of direct experience in freight auditing, transportation billing, logistics accounting, or related freight operations/finance support.
• Deep understanding of freight invoice components across both LTL and FTL modes, including pricing structures (CWT rates, accessorial schedules, fuel surcharges, reweigh/reclass impacts).
• Hands-on experience with logistics billing tools; prior experience with Navix and Turvo is highly preferred.
• High proficiency in Microsoft Excel (filters, pivot tables, VLOOKUPs, data sets) and a basic understanding of logistics database inputs.
• Strong grasp of customer SOPs and billing compliance standards (backup documentation requirements, dispute workflows, chargebacks, and recovery efforts).
• Amenable to working a permanent night shift to align with US business hours and comfortable with productivity monitoring through tools like Insightful.
• Exceptional attention to detail, strong time-management skills, clear written and verbal communication, and a proactive problem-solving mindset.

Why Expedock

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month.
• Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
• Seamless Onboarding & Training: Get up to speed quickly with a structured program and client-specific training designed to make you a subject matter expert in your assigned workflows.

Candidate Data & Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

• Evaluate your qualifications and suitability for current and future roles
• Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
• Maintain talent pools for future opportunities, where permitted by law

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.