Operations Audit Specialist

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

This role will focus on making sure our clients’ apartment communities are following operational processes, capturing all revenue opportunities, staying compliant with company standards, and identifying and correcting issues before they become larger problems. 

• Conduct operational audits of apartment communities and corporate support functions.
• Evaluate compliance with our clients’ operating standards, policies, and procedures.
• Review leasing, resident file administration, move-in and move-out processes, rent collection, vendor management, and maintenance operations.
• Assess adherence to property-level operational controls and documentation requirements.
• Perform testing of key operational processes, records, and supporting documentation.
• Identify operational, compliance, and reputational risks and recommend practical solutions.

• Evaluate the effectiveness of community administration practices.
• Review resident onboarding and move-in processes, quality inspection procedures, and customer experience standards.
• Assess compliance with approval processes, resident documentation requirements, and operational checklists.
• Verify consistency of operating practices across communities and regions.
• Review implementation of new operational initiatives and process changes.

• Prepare clear, concise audit reports and executive summaries.
• Present findings and recommendations to Operations leadership and community teams.
• Develop reporting that identifies trends, recurring issues, and risk indicators.
• Utilize data analytics to evaluate operational performance and compliance metrics.
• Maintain complete audit workpapers and supporting documentation.

• Collaborate with Operations, Shared Services, and Corporate Services teams.
• Support operational excellence initiatives and best-practice implementation.
• Assist with the development and enhancement of operational controls and standard operating procedures.
• Provide guidance and training related to audit findings and compliance expectations.

• Identify control gaps, process inefficiencies, and operational risks.
• Analyze root causes of audit findings and recurring operational issues.
• Recommend practical improvements that enhance efficiency, compliance, resident experience, and operational performance.
• Partner with business leaders to implement corrective action plans.
• Monitor remediation activities and verify completion of action items.

• Revenue and billing audits (rent charges, lease discrepancies, waived fees, resident credits, parking, pets, ancillary income, bulk WiFi, insurance compliance)
• Operational compliance reviews across leasing, maintenance, procurement, and centralized processes
• Exception reporting and investigation
• Data validation and system audits (Entrata, reporting platforms, resident records, inspection compliance, work order activity)
• Vendor, purchasing, and expense governance reviews
• Process improvement recommendations based on audit findings
• Software Knowledge: ENTRATA or similar property management software experience is required.

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
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