Tenant Insurance Processor

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

The ideal candidate should be a detail-oriented and customer-focused professional that is able to support the administration of the renter’s insurance program across our large portfolio of residential communities. This role is responsible for processing new policies, maintaining existing coverage and serves as a key liaison between residents and our property management teams. We’re seeking someone with strong time management and organizational skills, clear communication, and a commitment to providing a smooth resident experience.

• →Process renter’s insurance enrollments, updates, renewals, and cancellations in a timely and accurate manner
• →Review policy documentation to ensure compliance with company requirements and regulatory standards
• →Maintain accurate records of resident insurance coverage within internal systems
• →Partner with on-site property teams to verify coverage, resolve discrepancies, and support lease compliance
• →Communicate with residents to provide guidance on insurance requirements, coverage options, and policy status
• →Assist in reporting, audits, and process improvements related to insurance tracking and compliance

• Proven ability with managing multiple tasks simultaneously in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with Google Workspace and MRI
• Ability to work collaboratively with cross-functional teams and external partners
• Experience in property management, insurance administration or a related field is a plus

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.