Senior Manager, Trust & Safety (Remote)

ezCater is building the most trusted marketplace for enterprise catering — and this role is how we get there. As the first dedicated leader of Trust & Safety, you will define what that means, build the team and systems to deliver it, and make it a durable competitive advantage. This is a high-visibility, high-ownership opportunity for someone who thrives in builder environments and is passionate about the infrastructure that makes marketplaces work.

Reporting to the Director of Network Health and working closely with the Assistant General Counsel you will lead the strategy and execution of ezCater’s building and maintaining a safe and trusted marketplace. You will develop collaborative and impact-driven partnerships across ezCater, including legal, operations, sales, marketing, and product.  This is a high-visibility role requiring judgment, a "builder" mindset, and a passion for creating safe, reliable B2B ecosystems. 

• →10+ years in the arena with deep T&S ownership, or comparable experience in Operations, Product or Compliance functions for a Technology Company, at least 3 of which must have required primary ownership of Trust and Safety program design and implementation. 
• →A track record of building and leading high performing teams, with at least 5 years of experience directly hiring, managing, and developing front-line teams, specifically those tasked with high-volume escalations, disputes, and policy enforcement.
• →Hands-on experience designing dispute resolutions from scratch. Strong background in building and scaling dispute resolution and appeals processes from the ground up.
• →Elite judgment under pressure. Battle-tested decisiveness in high-stakes situations, with exceptional discretion and a practical head for business.
• →Proven ability to turn hard problems into measurable impact. A track record of attacking complex problems with a customer-centric focus and launching solutions with demonstrable business results.
• →A proactive, self-directed learning mindset. Demonstrated ability to identify knowledge gaps and fill them zealously through research — with the intellectual curiosity and work ethic to get up to speed fast on ezCater's evolving business.
• →Exceptional communication at every level. Outstanding written and oral communication skills, with the ability to draft executive-level reporting, customer-facing communications, and internal policy documents.
• →Academic foundation. Completion of a 4-year accredited college program required; advanced graduate study preferred, especially in a field related to this work.

The national total target cash compensation range for this position, including base salary and bonus target, is $145,000–$217,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony. 

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

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