Technical Support Engineer (Tier 2)

At Factbird, we help manufacturers see what’s really happening on their lines—so they can make better, faster decisions. Our plug-and-play hardware and cloud platform turn live production data into clear insights, and we’re scaling fast across sites, teams, and countries.

We’re looking for a customer-centric, curious Technical Support Engineer (Tier 2) who loves untangling tricky problems and explaining things simply. The result? Happier customers, stronger product feedback loops, and a support engine that keeps pace with our growth. If you get energy from turning “huh?” into “aha!”—and from helping a great product reach more customers —you’ll love it here.