Developmental & Behavioral Pediatrics Clinical Coordinator

Fair Haven Community Health Care 

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Job purpose

Fair Haven Community Health Care’s (FHCHC) Developmental & Behavioral Pediatrics (DBP) program is a multidisciplinary, dedicated, and dynamic team that evaluates, diagnoses, and coordinates care for children with developmental and behavioral disorders. The DBP Clinical Coordinator serves as the administrative point-person for this program, navigates and schedules patients for visits, and serves as Medical Assistant during the DBP clinic hours. The role is responsible for the overall flow of patients through the DBP program.

Duties and responsibilities

Primary responsibilities include but are not limited to:

• Receive referrals to the DBP program and schedule patients for initial consultations under the guidance of the Director of Behavioral Health Operations.
• Coordinates intake processes for patients entering DBP care.
• Works with DBP clinical staff in quality improvement initiatives.
• Schedules follow-up appointments for patients in the DBP program.
• Manages phone calls, refill requests, and other patient-originating messages to the DBP clinic team.
• During DBP clinical hours, greets patients and families while creating a welcoming environment.
• Listens to and determines patients’ needs in an efficient and friendly manner.
• As needed, performs age-appropriate vital signs and point-of-care testing
• Prepares letters, flyers, and memos that are patient-facing.
• Ensures compliance with current healthcare regulations, medical laws, and ethical standards.
• Maintains competency, as overseen by the Director of Nursing, in medical assistant tasks, such as the acquisition of vital signs, point of care testing.
• Performs other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care.

Qualifications

• High school diploma or GED is required; associates degree preferred.
• Oral and written proficiency in English and Spanish is preferred.
• A minimum of six months of experience in a medical facility is required.
• Basic Life Support certification is required.
• The selected candidate will be a medical assistant from an accredited program (diploma) or a certified medical assistant with a minimum of one year of experience.
• The selected candidate must possess administrative, clerical, and computing skills including Microsoft Office, customer service, and excellent organizational communication skills.