Veterinary Customer Service Representative

If so, we’d love to meet you!

We’re looking for a friendly, energetic, and organized Veterinary Customer Service Representative to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families.

We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration. We strive to create a welcoming, supportive environment for both clients and staff — because culture matters.

As a key member of our front desk team, you’ll:

• →Deliver outstanding client service in a fast-paced veterinary setting
• →Manage a high-volume phone system and schedule appointments efficiently
• →Check patients in and out while maintaining accurate medical records
• →Communicate clearly with clients regarding estimates, services, medications, and hospital policies
• →Coordinate with technicians and veterinarians to support smooth daily operations
• →Handle emotional or sensitive client situations with empathy and professionalism
• →Maintain a clean, organized, and welcoming front desk area

You’ll play a vital role in shaping every client’s experience — and we truly value that.

• Has 2+ years of customer service experience (veterinary, medical, or healthcare preferred)
• Communicates clearly, confidently, and kindly
• Excels at multitasking and staying organized in a busy environment
• Has experience with practice management software (preferred)
• Remains calm and professional in emotional or high-pressure situations
• Is reliable, detail-oriented, and team-focused
• Has genuine compassion for pets and the people who love them

• Competitive pay based on veterinary CSR experience
• Supportive leadership and a positive, respectful team culture
• Opportunities for growth within the practice
• Employee pet care discounts
• Uniform allowance
• A clinic that values experience, accountability, and collaboration
• Daily puppy kisses and kitty cuddles (the best perk!) 🐶🐱

If you’re an experienced CSR looking for a clinic where your skills are appreciated and your contributions truly matter, we can’t wait to hear from you.