You will play a critical role in ensuring the accuracy and reliability of our financial and transaction data. You’ll work at the intersection of payments, finance, and operations, reconciling high-volume transaction data across internal systems, payment gateways, and banking partners.
This role requires someone who is detail-oriented, analytical, and proactive, someone who enjoys digging into data, identifying discrepancies, and solving operational problems at scale.
• Perform daily transaction reconciliation between internal systems, payment gateways, and banking partners.
• Identify and investigate transaction mismatches, settlement discrepancies, and missing transactions.
• Work closely with payments, finance, and risk teams to resolve reconciliation breaks.
• Monitor settlement reports, refund flows, and chargeback records to ensure accuracy.
• Maintain clear documentation of recon processes, exceptions, and resolutions.
• Build and maintain recon reports and operational dashboards for transaction monitoring.
• Proactively identify process gaps, recurring discrepancies, or operational inefficiencies.
• Assist in improving reconciliation workflows and automation opportunities.
• 1–3 years of experience in reconciliation, settlements, finance operations, or payment operations.
• Strong understanding of transaction reconciliation processes (bank, wallet, gateway, merchant).
• Good knowledge of Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, data reconciliation).
• Experience investigating transaction mismatches, settlement gaps, and financial discrepancies.
• Strong attention to detail with ability to work with large transactional datasets.
• Ability to work with cross-functional teams (finance, risk, payments, engineering).
• Strong documentation and reporting skills.
Experience in fintech, payments companies, or consumer internet startups.
Familiarity with payment gateways, UPI flows, settlements, chargebacks, or refunds.
Basic SQL knowledge for data extraction and reconciliation checks.
Experience working with payment platforms, banking partners, or reconciliation tools.
Exposure to fraud monitoring or transaction investigations.
Exposure to UPI ecosystem and NPCI processes; candidates with prior experience working with NPCI or handling UPI transactions will be strongly preferred.
Perks That Go Beyond the Paycheck
• Relocation assistance to make your move seamless.
• Free office meals (lunch & dinner).
• Generous leave policy, including birthday leave, period leave, paternity and maternity support, and more.
• Salary advance and loan policies for any financial help.
• Quarterly rewards and recognition programs, and a referral program with great incentives.
• Access the latest gadgets and tools.
• Comprehensive health insurance for you and your family, mental health support.
• Tax benefits with options like food coupons, phone allowances, car/device leasing.
• Retirement perks like PF contribution, leave encashment and gratuity.
Here’s all the tea on FamApp ☕️
FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly.
Revolutionizing Payments and FinTech
FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments.
Trusted by leading investors
We’re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder’s Capital, and esteemed angels Kunal Shah and Amrish Rao.
Join Our Dynamic Team
At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space.
Want to see what makes life at Fam so awesome? Check out our shenanigans at
@lifeatfam 😛
