Fantom Corporation is a mission-focused organization supporting critical programs across the defense and intelligence community. We partner with our customers to deliver high-impact technical solutions while fostering a culture built on trust, expertise, and long-term career growth.
We are seeking an experienced ServiceNow Developer to design, develop, and enhance ServiceNow applications supporting enterprise IT and business processes. This position combines hands-on ServiceNow development with business process analysis, systems evaluation, process improvement, and lifecycle management.
The ideal candidate will have ServiceNow development experience or a strong software/low-code development background with the ability to quickly become proficient within the ServiceNow platform.
Design, develop, configure, and maintain ServiceNow applications and solutions
Create ServiceNow catalog items, workflows, and automations using Flow Designer and business rules
Develop web-based functionality using JavaScript, HTML, and CSS
Analyze customer needs and business processes and translate them into functional and technical requirements
Evaluate system performance and recommend improvements or corrective actions
Identify process gaps, capability shortfalls, and opportunities for automation and optimization
Support project/task management, customer engagement, and stakeholder outreach
Support IT system lifecycle activities, including review boards, change management, and release management
Develop technical documentation, feature release descriptions, process models, and knowledge management artifacts
Collaborate with technical teams and customers throughout solution design, development, testing, and deployment
Must be fully cleared with a recent polygraph
Must be willing and able to work fully onsite at the location listed in this posting
Experience with JavaScript, HTML, and CSS
ServiceNow development experience, advanced software development experience, or experience with low-code platforms and the ability to develop ServiceNow expertise
Experience creating catalog items and using ServiceNow Flow Designer and business rules
Experience with business process analysis and translating business needs into technical requirements
Experience with systems evaluation and performance improvement
Experience with process and capability improvement
Experience with program/project task management and customer engagement
Experience with IT lifecycle, change, and release management
Experience developing technical and knowledge management documentation
ServiceNow Certified Application Developer or completion of applicable certification training
Experience with ServiceNow Automated Test Framework (ATF)
Experience with ServiceNow application suites, including IT Service Management (ITSM) and IT Business Management (ITBM)
Experience developing ServiceNow dashboards and using Performance Analytics
Experience with ServiceNow project management applications
Experience supporting IT service providers within secure government environments
Experience advising stakeholders on organizational processes, practices, and policies
Experience with modern cloud architectures and cloud-based environments
#CJ
Fantom Corp is a Software Development, Agile Cloud, Software Development, Cyber Security (Risk Management, Assessments & Authorization (A&A)), Data, AI Platform (Computer Vision Models), Podcasting Media Services, and IT Services provider. Established in 2015, Fantom Corp serves Federal customers with top-notch Cybersecurity Architects, Data Scientists/Analysts, Software Engineers/Developers, DevSecOps Engineers, Project Managers, Identity, Credential Access Management (ICAM) services , and Cloud-certified practitioners. We excel in delivering emerging technologies such as Artificial Intelligence (AI) and Machine Learning (ML) with a focus on identifying trends, object detection, and classification of structured and unstructured data. Fantom Corp possesses mastery in all aspects of digital audio production. We lead in the ideation and creation of efforts for clients who want to harness the power of podcasting. We guide them in selecting the right show format for their needs and goals. As a Small Business, we possess the innovation, speed and flexibility to meet your requirements.