Manager, Aftersales Mobiles Field Operations

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies.

Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact.

The Manager, Aftersales Mobile Field Operations – EAI Robotics will be responsible for developing, executing, and scaling mobile and field service operations to support Faraday Future’s AI Robotics products. This role ensures that onsite diagnostics, repair execution, and mobile service capabilities are operationally ready, scalable, and aligned with the overall Aftersales strategy as products transition from development into market deployment.

This position combines hands-on operational leadership with strategic execution and requires close coordination with Engineering, Quality, Supply Chain, and Aftersales Business Operations. The role directly impacts service response time, product uptime, and overall user experience.

Bachelor’s degree in engineering, business, or related discipline, or equivalent practical experience.

8+ years of experience in automotive, robotics, EV, or advanced technology service operations, including mobile or field service environments, with 2+ years in a management role.

Technical Expertise: Strong understanding of diagnostics, repair processes, and field service operations for complex electromechanical systems.

Leadership: Demonstrated ability to lead and scale technical service teams in fast-paced environments.

Experience supporting AI-enabled, robotics, or intelligent hardware systems in field environments

Experience launching or scaling mobile service or field service programs

Familiarity with remote diagnostics, OTA updates, and connected product ecosystems

Experience managing external service providers or partner service networks

Background in premium or technology-driven service environments

Experience developing service training programs, documentation, and field playbooks

($130,000-$160,000 DOE), plus benefits and incentive plans