Farfetch
Farfetch1mo ago

Order Support Specialist

Bordeaux · PortoFull-timemid
OtherOrder Support Specialist
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Quick Summary

Overview

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,

Technical Tools
OtherOrder Support Specialist
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. 

OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

THE ROLE
Operations Service Management (OSM) team underpins our path towards creating a support model for all Enterprise-grade Clients using our platform. At the OSM team you will have the opportunity to work with a broad network of stakeholders, from Ops to Commercial areas, Tech and Finance, building a transversal understanding of how the Browns business operates and how it enables the group.
  • Purchase Order Management:
  • Assist Buyers in writing orders and loading them efficiently in the system;
  • Maintain a process to gather all Master Data for items, often dealing with suppliers;
  • Manage Order Confirmation with suppliers and track cancellations, price changes or amendments that need to be fed through for;
  • Buying review.

  • Deliveries tracking:
  • Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams (ex WH, Buying, Merch);
  • Identify and escalate any late delivery exceptions or deliveries at risk to Buying.

  • Exceptions Management / Query Management:
  • Support Warehouse team handling discrepancies at inbound (ex. Items not on original PO, differences in quantities, differences on master data, etc);
  • Support Accounts Payable (AP) team with Invoice discrepancies;
  • Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team
  • 2+ years experience in Merch or Buying Admin roles or Upstream planning roles;
  • Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc);
  • Comfortable in a dynamic environment and managing wide stakeholder networks;
  • Organised and methodical, preferably with exposure to work environments applying Kaizen methodology;
  • Fluent in English, Italian and French a plus.
  • Health insurance for the whole family, flexible working environment and well-being support and tools;
  • Extra days off, sabbatical program and days for you to give back for the community;
  • Training opportunities and free access to Udemy;
  • Flexible benefits program.

    • Listing Details

    Posted
    March 3, 2026
    First seen
    March 26, 2026
    Last seen
    April 21, 2026

    Posting Health

    Days active
    25
    Repost count
    0
    Trust Level
    33%
    Scored at
    April 21, 2026

    Signal breakdown

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    Farfetch
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    Farfetch is a global online marketplace connecting luxury fashion customers with high-end brands and boutiques from around the world.

    Employees
    3k+
    Founded
    2007
    Domain
    farfetch.com
    Jobs
    View 65 jobs
    View company profile

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