TOP Supervisor

Fashion Nova is the world’s leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.

Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online – powered by an innovative, social media-first marketing strategy. 

Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!

The brand’s name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.

The TOP (Top of Production) Supervisor is responsible for leading the daily TOP sample approval process and supervising a small team to ensure accurate, timely, and compliant handling of samples across all product categories, including apparel, accessories, and footwear. This role is critical to maintaining high operational efficiency in a fast-paced, high-volume environment while ensuring adherence to company and industry standards.

The TOP Supervisor will monitor team performance, coordinate workflow, communicate effectively with vendors and internal stakeholders, and support continuous process improvement initiatives.

Team Leadership & Supervision

• →Lead, coach, and support the TOP team to achieve daily productivity and quality targets.
• →Assign and monitor workloads, balancing tasks to prevent bottlenecks or downtime.
• →Provide clear guidance, feedback, and mentoring to team members.
• →Escalate operational or performance issues to management in a timely manner.
• →Oversee proper receipt, organization, and hanging of all TOP samples.
• →Ensure daily processing of samples aligns with company standards and timelines.
• →Track sample submissions, re-submissions, and rejections to ensure timely resolution

Quality Review & Decision Oversight

• →Review flagged samples and make final approval or rejection decisions according to company quality and compliance standards.
• →Communicate decisions, corrective actions, and resubmission requirements clearly to vendors and internal teams.
• →Maintain accurate records of approvals, rejections, and recurring issues.

Workflow & Productivity Coordination

• →Manage daily team workflow to meet KPIs of 800 - 1100 samples processed per day.
• →Ensure coverage and timely handling across all product categories in a high-volume setting.
• →Adjust resources and assignments proactively to maintain operational efficiency.

Reporting & Documentation

• →Maintain accurate documentation of sample handling, approvals, and communications.
• →Provide timely updates and reports to management on workflow, rejections, and compliance.

Compliance & Process Integrity

• →Ensure all samples and processes comply with company policies, industry standards, and regulatory requirements.
• →Identify process inefficiencies or compliance gaps and support improvement initiatives.

Behavioral Competencies

• Communication: Clearly conveys expectations and feedback; maintains professional and constructive dialogue with team members and vendors.
• Leadership: Motivates, develops, and holds team accountable while fostering a collaborative environment.
• Accountability: Takes ownership of team performance, sample processing quality, and workflow outcomes.
• Problem Solving: Identifies operational challenges and implements effective, practical solutions in a fast-paced environment.
• Adaptability: Maintains composure and efficiency in high-volume, deadline-driven situations.

• Minimum 3–5 years of experience in quality assurance, production, or sample management, preferably in apparel, retail, or consumer goods.
• Previous supervisory or team lead experience strongly preferred.
• Strong organizational, prioritization, and problem-solving skills.
• Excellent interpersonal and communication skills for cross-functional collaboration.
• High attention to detail and ability to make accurate quality decisions under tight deadlines.
• Experience with sample tracking systems, PLM, or reporting tools is a plus.
• Fast-paced, high-volume production environment.
• Ability to handle multiple priorities while maintaining attention to detail.
• May require standing or moving for extended periods while handling samples.