Customer Service Representative / Inside Sales

Wi-Milwaukee-mid

Customer Support SpecialistCustomer

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Customer Support SpecialistCustomer

Benefits:

Bonus based on performance
Employee discounts
Paid time off

Company Description

FASTSIGNS® is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS® is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

FASTSIGNS® is always looking for talented, dedicated professionals to join our team. If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this online job application.

Job Description

The Customer Service Representative (CSR) role is responsible for handling the day to day relationship with current and new FASTSIGNS customers. We constantly receive e-mail and phone requests and the CSR is responsible for the full cycle:

Capture the customer needs
Advice on potential solutions
Work with design & production so the product is manufactured according to the specifications
Perform quality control checks
Schedule installation, ship or handoff the product to the customer

A successful CSR is a high energy individual that feels passion to help customers, listens attentively, manages several projects at the same time without losing attention to detail and quality, has great communication skills, is a team player and foremost, understands that a positive experience means we win a customer for life, so is always striving to surpass customer’s expectations.

The CSR also proactively uses his or her abilities to network, obtain new referrals and take over sales and marketing activities to attract new clients.

RESPONSIBILITIES

Greet and welcome customers in person, via e-mail or phone
Listen attentively to the customers needs
Apply consultative sales techniques to define the best way to help the customer solve their problem
Process estimates, document details about the orders and follow up with clients and coworkers as required
Interact with design and production to make sure the order is processed accurately
Perform quality control
Schedule installation, process shipment or notify customers that product is ready for pickup
Process customer payments and follow up if payments are delayed
Call customers to follow up and verify all went well
Proactively call dormant customers or high potential customers to increase revenue opportunities
Interact with third party suppliers to source specialty products required by customers
Interact with the team in cross training and provide ideas on how to increase sales and productivity

QUALIFICATIONS

Comfortable engaging in sales conversations with both known customers and new potential clients
Experience working under pressure with multiple tasks/projects and tight deadlines without losing orientation to detail and quality
Strong organizational and team collaborating skills
Experience in conflict management and conflict resolution
Proficient computer and internet skills including Microsoft office suite; adobe suite experience a plus
Strong verbal and written communication skills
Basic math skills
At least three years in retail or inside sales or equivalent experience is preferred
Bachelor’s degree in marketing, business, or design is preferred
Understanding of and experience in the sign industry preferred
Maintain a valid driver’s license