Sales Administrator

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

This role is one that creates an amplifying effect for the US based Sales team, enabling them to devote more of their time and energy to customer visits.  Fictiv is a fast-paced company and typically customers come to us with urgent needs.  The ability to service our customers in a quick manner is a key to our company's success.  

You will collaborate with cross-functional stakeholders to produce a higher level of sales conversion rates.  

You will report to the Costing and DFM team lead in Guangzhou.

• →Support an American based business unit of account executives with management of mission critical administrative tasks including, but not limited to:
• →Maintaining and updating customer design files in the Fictiv ERP and CRM systems,
• →Maintaining the order information in Fictiv’s system
• →Collaborate with US sales team and China costing & DFM team for the 
• →BOM management, File management, communication management etc
• →Support some programs system management in the whole life cycle
• →Support some system improvement project, collect the feedback from the engineers and provide that to the production team, follow up the project to the end.
• →Providing customer coverage and quoting support for account executives when they are out of the office or otherwise indisposed

• 1-3 years relevant experience(better to have)
• BS/BA degree preferred (better to have)
• Manufacturing or international logistic or international trade or English major educational background (should have)
• Unparalleled verbal and written communication ability (Must have)
• Detail oriented and strong organizational skills (Should have)
• English fluency in reading and writing.  Moderate English proficiency in speaking and listening (Must have)
• Demonstrated expertise with modern sales tools (CRM and ERP) (better to have)