Partnership Support Specialist

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

The Partnership Support Specialist supports the Partner Development Managers and Channel Sales team by ensuring contractor partners are successfully onboarded, operationally supported, and positioned to increase funded loan volume.

This role is execution-focused and designed for someone who thrives in a fast-paced fintech environment. You will coordinate onboarding logistics, monitor application pipelines, recover stalled deals, maintain CRM accuracy, and serve as a key communication bridge between contractors and internal teams.

The ideal candidate enjoys structured processes, tracking performance metrics, and helping sales partners win by removing friction from the loan lifecycle.

• →Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
• →Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
• → Monitor partner pipelines and identify stalled or incomplete applications
• →Proactively follow up to recover deals and help move applications toward funding
• →Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
• →Pull reports, review performance data, and assist in preparing outreach strategies
• →Ensure Salesforce notes, partner records, and activity logs are clean and up to date
• →Support objection handling by providing timely follow-ups and accurate product guidance
• →Escalate operational or compliance-related issues quickly to appropriate internal teams
• →Help standardize onboarding and lifecycle support processes to improve efficiency and scalability

• 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
• Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
• Strong written and verbal communication skills
• Comfortable using Salesforce or similar CRM systems
• Highly organized with strong attention to detail
• Ability to analyze performance data and translate insights into actionable next steps
• Comfortable managing multiple partners and priorities simultaneously
• Process-driven and proactive in identifying and resolving issues

• Base Compensation Range: $50,000 - $55,000/yr
• Variable: $25,000
• On-target earnings: $75,000 - $80,000/yr 
• Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.